This article provides the general steps to inspect and install your Verifone V200c/V400c Plus chip and PIN terminal for use with WellnessLiving.
When you receive your Verifone V200c/V400c Plus terminal, ensure the following components are supplied:
The chip and PIN terminal
The power supply
Inspect the terminal
To inspect the terminal, complete the following:
Verify that there is a serial number of the terminal. The serial number is a series of numbers formatted as XXX-XXX-XXX and located on a sticker on the back of the terminal.
Verify that the serial number on the terminal is the same as the serial number on the package in which it was shipped.
Inspect the terminal for the following issues:
Missing seals or screws.
Additional wires or labels.
Holes in the device.
Anything inserted or attached to any part of the terminal.
If the serial numbers are missing or don’t match, or if you find any other issues, contact [email protected].
Load a paper roll in the thermal printer
To load a paper roll in the thermal printer, complete the following:
Note: Both the V200c and V400c Plus terminals use 57 x 40 mm (2.25”) rolls of single-ply, thermal-sensitive paper. To order thermal paper, see Purchasing hardware from Wellnessliving.
Locate the latch for the paper compartment at the top of the device.
Pull up the latch for the paper compartment and swing the cover outwards.
Install the thermal paper:
Place the paper roll with the thermal side facing outwards. You can easily identify the thermal side of the paper:
Typically, the thermal side is glossy and smooth compared to the non-thermal side, which is matte and rough.
Perform a fingernail test. If you run your fingernail along the receipt roll, the thermal side will produce a marking.
To avoid the paper roll getting jammed, ensure the paper sticks out a bit when placing it into the device.
Close the paper compartment cover and set the latch back in place.
Connect power to the terminal
To connect power to the terminal, complete the following:
Remove the rear cover from the terminal.
Locate the power cord port on the terminal, which may have a lightning icon next to it.
Plug the round barrel connector of the power cord into the power cord port.
After inserting the round barrel connector into the power cord port, you can lock the barrel connector to make sure it remains attached to the terminal.
Plug the outlet of the power cable to an electrical outlet. The terminal should automatically turn on.
As the terminal powers up, the display may turn on and off a few times.
Configure network connectivity
To configure network connectivity, complete the following:
Connect your terminal to the internet so that it can communicate with the payment platform. Follow the instructions below to connect your chip and PIN terminal to either an ethernet or Wi-Fi network.
Note: Chip and PIN terminals are configured to only connect to one type of network. If you want to switch from Wi-Fi to ethernet, or vice-versa, you’ll need to contact Paragon’s customer care. For more information, see Contact information for merchant processors and ACH providers.
Connect via ethernet
To connect an ethernet cord to the terminal, complete the following :
Caution: Connecting the incorrect cable type to the ethernet port or connecting the ethernet cable to the wrong port may damage the terminal.
Take off the casing underneath the terminal.
Locate the ethernet port, which may have a connectivity icon
next to it .Plug the ethernet cord into the ethernet port.
Connect via Wi-Fi
To connect via Wi-Fi, complete the following:
Note: When entering the Wi-Fi password, there is a time limit of 1.8 seconds after the first character is entered into the password field to enter subsequent characters. If you take too long to input the remaining characters, you may be timed out and returned to the previous screen for security reasons.
Turn the device on. The main menu will be displayed.
Press and hold the 1, 5, and 9 keys at the same time.
Select Com Control then select Wifi > Configuration.
At the password prompt, enter 200331.
Select OK.
Select WiFi Scan for a list of public networks.
Select the network you would like the device to use.
Select Add then select Pre-Shared-Key (PSK).
Enter password for the selected Wi-Fi network.
For special characters or symbols use the following keys on the device keypad:
Press the * key to select an asterisk (*), comma (,), apostrophe (‘), or quotation marks (“).
Press the 0 key to select a zero (0), space ( ), dash (-), and plus (+).
Press the # to select a hashtag/pound (#), exclamation mark (!), colon (:), semi-colon (;), At sign (@), equal (=), ampersand (&), back slash (\), open parentheses (“), close parentheses (“), carrot (^), percent (%), and dollar sign ($).
Select OK then select Yes.
Tap OK to exit network configuration settings.
Tap the red X until it returns you to the main menu.
Caution: This terminal offers support for both Wi-Fi and ethernet, however we strongly recommend using ethernet for optimal performance. Relying solely on Wi-Fi can lead to stability issues that may cause payment processing errors.
Register a card reader
To register a card reader, complete the following:
Click the App Drawer button
then click View All > Setup > Store Configuration > Business > Hardware (PURECloud) > Register reader. Under SELECT MODEL NAME, select the model of card reader you want to register.
Under Label, enter a name for your card reader.
Under Terminal ID, enter the card reader’s terminal ID.
Terminal IDs that are required for registration are provided by Paragon when you receive your chip and PIN terminal. If you can’t find your terminal ID, contact WellnessLiving’s Merchant Processing team at [email protected].
Under Assigned location, select the business location where the card reader will be used. This option is only available if your business has more than one location.
A chip and PIN terminal can only be registered to one location at a time.
Click Save.
Modify or remove a card reader
To modify or remove a card reader, complete the following:
Click the App Drawer button
then click View All > Setup > Store Configuration > Business > Hardware (PURECloud).On the Hardware page, select the card reader you want to modify or remove.
Next to the card reader’s name, click the Action button
.To modify the card reader, select Edit.
On the Edit reader popup, make your changes to the reader’s label or status.
Click Save.
To remove the card reader, select Remove.
In the Remove [reader name] popup, then click Remove.
Perform a test transaction in WellnessLiving
To perform a test transaction in WellnessLiving, complete the following:
Click the App Drawer button
then click View All > Setup > Store.Under CHOOSE LOCATION, select a location. This option is only available if your business has multiple locations.
Under SEARCH CLIENT, type the client’s name you want to test the transaction with, and then select the client.
Under Products and Services, select an item to test the transaction with and click Add to cart.
In the Amount field on the shopping cart, adjust the price to $0.01.
Click on Proceed to Checkout.
Under Select a Payment Method, click Card Reader. Under CHOOSE READER, select the registered terminal.
Only the terminals for the location selected at checkout (and legacy USB swipers) will be displayed under CHOOSE READER. For example, if Location A is selected at checkout, then terminals assigned to Location B won’t be displayed.
Click Proceed to Payment.
On the terminal, press the 1 key.
If the terminal successfully connects, but the test transaction results in an error message, contact [email protected].
On the purchase confirmation page, click Go to client profile then click Account > Transactions.
On the Transactions page, find the $0.01 test transaction. Under the Action column of the transaction, click the More button and select Void Transaction.
At the bottom of the page, click VOID.