If you want to cancel the conversion set for a client’s Purchase Option, you can do so from the client’s Passes & Memberships page.
Cancel a Purchase Option's conversion
To cancel a Purchase Option’s conversion:
On the Top Nav Bar, click the Search
button, enter the client’s information, and click their name to access their client profile.On the side menu, click Account > Passes & Memberships.
Find the Purchase Option you want to cancel. In the Action column, click the Action button
and select Edit conversion.On the Edit conversion page, click Cancel conversion.