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Time Zones
Updated over 2 weeks ago

To access time zones, click the App Drawer then click Setup > Location > Add Location > General

Understanding time zones

You can select a time zone for each of your business locations. The selected time zone determines how times appear on your schedule and in your notifications by default.

When daylight savings time begins and ends, the system will automatically update as required based on your selected time zone. If your time zone doesn’t observe daylight savings, no adjustments will occur. If the time doesn’t update as expected, be sure you’ve selected the correct time zone category for the location.

Client time zones

You can allow your clients to determine how the times on your schedule appear to them by enabling the business policy Allow clients to adjust time zone. If this setting is enabled, Time zone will be a required field within every client profile.

When a client meets all of the following criteria, the system will prompt them to enter their time zone information on their client profile:

  • The client is signed in

  • The client is viewing their client profile

  • The client has not set their time zone

  • The client has location services enabled in their browser

  • The client is in a different time zone than the business

If you have Allow clients to adjust time zone is enabled, the Time zone field will automatically be populated with the local time zone for these clients.

Note: Any time zone selections made by clients will not be overridden by automatic time zone selection. Automatic selections are only made when the client has not already made a selection.

Additionally, if this setting is enabled, the time-based variables in your client notifications will include a time zone abbreviation based on the client’s selected time zone.

Staff time zones

When you enable the business policy Allow clients to adjust time zone, staff members can set their individual time zones from their client profile as well. This determines how they’ll see time zones on their schedule and notifications.

Staff notifications use the staff member’s selected time zone if it’s different from the client’s. If the staff member has no time zone set, notifications default to the business’s time zone.

Getting started with time zones

Before your clients and staff members can start seeing services or notification in their own time zones, follow these steps:

  1. Add your time zone – Use the Staff Back Office of WellnessLiving to set your location’s time zone. For more information, see step 6 under Adding or modifying a location.

  2. Set the time zone business policy – If desired, set the Allow clients to modify their time zone setting to ON.

    1. Disabling this setting means all clients and staff members will see your schedule based on your business’s time zone. This may help avoid confusion if clients are local or in the same time zone as your business. If you do not offer virtual services, we recommend setting Allow clients to modify their time zone to OFF.

  3. Never miss a service – Once everything is set up, clients and staff members can see their services and notifications in their own time zones.

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