A client’s ACH account information can be managed from the Billing and Accounts page of their client profile. From this page, you can save or modify a client’s ACH account information, set an ACH account as a default payment method, or remove ACH account information.
To enable ACH as a payment method for your business, see Enabling or disabling payment methods. A setting can be enabled to automatically save a client’s ACH account during checkout in the store, and staff members can override this setting at checkout on a client’s behalf.
For more information on credit cards, check out Manage a client’s credit card information.
🔑 Key tips before you begin
When you set an ACH account as a client’s default payment method, all scheduled auto-payments are billed to it. If the client doesn’t have a recent credit card or ACH payment saved to their profile, their account balance will be used.
If your business has multiple locations but uses a different merchant processor at one or more location(s), clients’ ACH and other billing information will be stored separately for each location. In this situation, if you want to change a client’s billing information, you must open the client’s profile and apply changes in each business location by selecting the applicable location from the dropdown.
If a client makes a purchase from a multi-location business that uses a different merchant processor with one or more locations, the merchant processor for the location in which the client’s credit card or ACH information is saved will be used to process the transaction. If you want to share credit cards/ACH details between locations, please contact our Support team.
See Changing a client’s payment method for a Purchase Option to learn more about how to manually change the payment method on the client’s Passes & Memberships page.
There is a settlement period for ACH payments and it may take several business days for a payment to clear.
Not all payment providers offer ACH payments, and ACH payments must be enabled within your account in order to accept ACH payments. For more information, contact [email protected].
Add an ACH account to a client’s profile
Note: If more than one payment method is saved to the client’s profile, you will have the option to set a default payment method. Select the Set as default payment method under the payment method you want the client to pay with by default.
If you’re an American business, follow these steps to add an ACH account on a client's profile:
On the Top Nav Bar, click the Search button
and enter the client’s information in the box. In the list of clients displayed, click the client’s name.On the side menu, click Account, then click Billing & Account Balance.
On the Billing & Account Balance page, click Add ACH Account and enter the client’s ACH account information.
Bank routing number – A nine-digit code on the bottom-left side of a check. For more information on how to find a bank routing number, see What is a Routing Number on the US Bank website.
Account number – The second set of numbers, usually 10 to 12 digits, printed on the bottom of your checks, just to the right of the bank routing number.
If you want to use an alternative billing address, under Billing Address select Add New Billing Address and enter the address information.
Click Save.
If you’re a Canadian business, follow these steps to add an ACH account on a client's profile:
On the Top Nav Bar, click the Search button
and enter the client’s information in the box. In the list of clients displayed, click the client’s name.On the side menu, click Account, then click Billing & Account Balance.
On the Billing & Account Balance page, click Add ACH Account and enter the client’s ACH account information.
ABA/Routing Number - Enter the branch transit number followed by the financial institution number.
Branch transit number – A five-digit number found on the bottom-left side of their checks.
Financial institution number – A three-digit number found on checks, between the branch transit number and account number.
Account number – The last set of numbers, usually between 5 to 12 digits, printed at the bottom of a check.
If you want to use an alternative billing address, under Billing Address select Add New Billing Address and enter the address information.
Click Save.
Modify a saved ACH account on a client’s profile
To modify a saved ACH account on a client’s profile, follow these steps:
On the Top Nav Bar, click the Search button
and enter the client’s information in the box. In the list of clients displayed, click the client’s name.On the side menu, click Account, then click Billing & Account Balance.
On the Billing & Account Balance page, find the ACH account you want to modify and click Edit.
The following adjustments can be made:
Account Nickname
Under Billing Address, select Add New Billing Address to enter new billing information for the ACH account.
If you need to modify additional information, a new ACH account must be added.
Click Save.
Save an ACH account at checkout
To save an ACH account at checkout, follow these steps:
Under Select a Payment Method, click ACH.
To add an additional ACH account to a client’s profile, click Add New.
Enter the required ACH account information.
Configure the following options as needed:
To save the payment method to the client’s profile, set the Save payment to client profile option to ON.
To make this the client’s default payment method, set the Default Payment Method option to ON.
To apply a payment plan, set the Apply payment plan option to ON. For more information, see How to apply a payment plan at checkout.
In the Shopping Cart, click Complete to finish the transaction.
Enable saving an ACH account by default
To enable saving an ACH account by default, follow these steps:
Click the App Drawer
then click View All > Setup > Store Configuration > Store Settings.Under Save Banking and Credit Card Information, set the Automatically save a client's banking and credit card information when a staff member makes a sale option to ON.
Click Save.
Remove a saved ACH account from a client’s profile
To remove a saved ACH account from a client’s profile, follow these steps:
On the Top Nav Bar, click the Search button
and enter the client’s information in the box. In the list of clients displayed, click the client’s name.On the side menu, click Account, then click Billing & Account Balance.
On the Billing & Account Balance page, find the ACH account you want to remove and click the Remove button
.In the confirmation popup, click OK.