To access a client’s Transactions page, on the Top Nav Bar, click the Search button and search for the client, then click their name to go to their client profile. In the side menu of their client profile, click Account > Transactions.

On the Transactions page of a client’s profile, you can view detailed information about each transaction a client has made during the selected date range. For a list of common transactions and descriptions of how they would appear on a client’s Transactions page, see Common client transactions.

From the Transactions page, you can also void transactions, refund purchases, and view, email, or print receipts.

Summary cards on the Transactions page

Summary card	Description
Total Payments	The total number transactions that took place during the selected date range. This summary card is visible when the View Mode advanced filter is set to Payment View.
Total Paid	The total amount of all transactions that occurred during the selected date range. Additionally, voided, refunded, or failed transactions aren’t included in this value.
Failed Payments	The total number of failed payments that occurred during the selected date range. Click the summary card to filter the report to only show failed transactions.
Total Amount Failed	The total amount of all the failed transactions that occurred during the selected date range.
Account Credit	The total amount credited to clients’ account balances during the selected date range.

Headings on the Transactions page

Heading	Description
Purchase ID	The Purchase ID for the sale. The Purchase ID can also be found next to the Purchase Number on the receipt.
Transaction ID	The Transaction ID for the sale. The Transaction ID can also be found on the Transaction details page.
Date	The date and time the transaction was processed.
Location	The location at which the transaction occurred. This column will only be displayed if your business has more than one location.
Item	The name of the item that was sold. When a payment is made toward an item or account balance, such as a payment plan, deposit, or account payment, the type of payment made is listed in this column.
Revenue Category	Any revenue categories selected for the item. If no revenue category was selected, this column will appear empty. When the item listed represents a payment toward another item, such as a payment plan or deposit, the revenue category associated with the originally purchased item is listed.
Surcharge	The total surcharge amount associated with the transaction. This column is only displayed if you set the Surcharge setting to ON in your store settings.
Total Paid	The total amount the client paid with the associated payment method.
Payment Method	The payment method used by the client to make the transaction. If the client used multiple payment methods to make the transaction, each payment method will be listed in this column. If any notes are attached to the transaction, a Note icon will appear in this column. You can hover over the icon to display the note. If the payment method used was a check or a gift card, the associated number will be included in this column. Note: The initial payment method used to make a purchase will be displayed as the payment method for all recurring automatic payments on the purchased item. For example, if a card reader was used as the initial payment method, Card Reader will be displayed for any recurring payments.
Payment Status	The current status of the transaction. The list of transaction statuses includes: Account Credited – An amount was successfully added to the client’s account balance. Account Debited – An amount was successfully charged to the client’s account balance. Authorization Error – The credit card authorization was unsuccessful. Authorized Successfully – The credit card authorization was successfully processed. Error During Refund – The refund was unsuccessful. Failed – The transaction was unsuccessful. Partial Refund – The transaction was partially refunded. Processing – The transaction is being processed by the gateway. Purchase Error – The transaction was successful, but the purchased item, such as a Purchase Option, failed to appear in the client’s profile. This can occur when a temporary server issue interrupts the purchase. If the purchase was made using a credit card, the transaction will be voided after 30 minutes, and the Purchase Error payment status will be changed to Voided. If the purchase was made using ACH, cash, check, gift card, or the client’s account balance, then the transaction must be refunded. Refund – The transaction is a refund for a prior successful transaction. Successful – The transaction was successfully processed. Void – The amount owed for a voided transaction was returned to the client. Voided – The transaction was successfully canceled before the batch closed. For more information, see Transaction batches and refunds. Waiting for Settlement – The ACH transaction is being processed and will take up to 14 business days to settle.
Account Debit	The amount charged when a client used their account as a payment method, or the amount manually charged to a client’s account balance by a staff member. Because these are charges to the client’s account, the entries in this column appear as negative amounts.
Account Credit	This column will be populated with different information depending on the related Item: The amount manually added to a client’s account balance by a staff member. The amount the client paid toward their account balance. This information only appears when Cash or Accrual & Cash are selected for the Accounting Method The amount paid to Collections. This information only appears when Cash or Accrual & Cash are selected for the Accounting Method The amount added to the client’s account balance by an account-based membership or session pass. The amount refunded to the client’s account balance. If notes were added with the payment, a notes icon will appear next to the payment method. Hover over the icon to view the content of the note.
Frequency	The frequency at which the transaction occurs, either Recurring or One-time.
User	The name of the user who completed the transaction. If the transaction was an automatic payment, this column will display Automatic payment.
Action	An expandable menu that allows you to: Modify the transaction. View transaction details, including error codes and the corresponding reasons if the transaction failed. Issue a refund. Void the transaction. View, print, or email a receipt. Notes: Staff members must have the required client permissions to perform these actions. For more information, see Staff role permissions. You can only void a transaction from this menu if it was completed with a credit card in the last 24 hours.

Advanced filters on the Transactions page

Filter	Description
Classes	Use this filter to determine which classes to include in the report.
Appointments	Use this filter to determine which appointment types to include in the report.
Gift Cards	Use this filter to determine which gift cards to include in the report.
Events	Use this filter to determine which events to include in the report.
Introductory Offer	Use this filter to determine whether to include introductory offers in the report.
Groups	Use this filter to determine which clients to include in the report based on their client group. Note: This filter will pull any relevant information from the available fields. For example, if you filter for groups A, B, and C, the filter will find clients from group A, group B, group C, and any combination thereof, as opposed to only finding clients who belong to all three groups.
Payment Method	Use this filter to determine which sales to include in the report based on the payment methods used.
Credit Card Type	Use this filter to determine which sales to include based on the credit card provider used to complete the purchase. (VISA, Mastercard, etc.)
Payment Status	Use this filter to determine which sales to include based on the status of the payment.
Accounting Method	Use this filter to determine which sales to include based on whether accrual or cash accounting methods were used. For more information about accrual and cash accounting methods, see FAQ: Reports. Notes: If an account tab session pass, account tab membership, or dollar value gift card was sold along with other items or as part of a package, then the account tab session pass, account tab membership, or dollar value gift card won’t be displayed when Accrual is selected. If you select the Accrual & Cash option for this filter, transactions may appear more than once on this page, which will cause an inaccurate value to be displayed in the Total Net Sales summary card.
Locations	Use this filter to determine which locations to include in the report.
Account Purchase Options	Use this filter to determine which account Purchase Options to include in the report. Account Purchase Options are Purchase Options with Account Tab selected as the Purchase Option Service Category. For more information, see Creating or modifying a membership or Creating or modifying a session pass.
Appointment Purchase Options	Use this filter to determine which appointment Purchase Options to include in the report. Appointment Purchase Options are Purchase Options with Appointment selected as the Purchase Option Service Category. For more information, see Creating or modifying a membership or Creating or modifying a session pass.
Class & Events Purchase Options	Use this filter to determine which class/event Purchase Options to include in the report. Class/event Purchase Options are Purchase Options with Class/Events selected as the Purchase Option Service Category. For more information, see Creating or modifying a membership or Creating or modifying a session pass.
Gym Purchase Options	Use this filter to determine which gym Purchase Options to include in the report. Gym Purchase Options are Purchase Options with Gym Visits Options selected as the Purchase Option Service Category. For more information, see Creating or modifying a membership or Creating or modifying a session pass.
Package Purchase Options	Use this filter to determine which package(s) to include in the report. To learn how to create a package, see Creating or modifying a package.
Others	Use this filter to determine whether to include other purchases in the report.
Relationship Payments	Use this filter to determine which items to include in the report based on who made the purchase; the client who received the item or the client who paid for the item. This filter only appears if the client is a payer for another client, or if they have another client set up as their payer. For more information, see Assigning payment to a related client. If the client pays for another client, Payer is selected by default. If the client is set up with someone paying their transactions, Recipient is selected by default. When Payer is selected, the report will display transactions where this client paid for items. When Recipient is selected, the report will display transactions where this client received an item. Note: When Recipient is selected, if a client’s auto-renewing Purchase Option was paid for at the same time as another client’s auto-renewing Purchase Options, auto-payments for both Purchase Options will be displayed in one row on the report.
Bookable Assets	Use this filter to determine which Book-a-Spot assets to include in the report.
Deposit	Use this filter to determine which sales to include in the report based on whether they were made with or without a deposit.
Products	Use this filter to determine which product(s) to include in the report.
Payment Frequency	Use this filter to determine which transactions should occur based on their frequency, either One-time, Recurring, or Both.

Common client transactions

Transaction type	How is it displayed on a client’s Transactions page	Subsequent transactions
A client’s automatic payment for a Purchase Option fails.	The automatic payment appears with a status of Failed.	The client’s account balance is debited the value of the automatic payment.
A client adds to their account balance using their credit card.	The credit card payment appears with a status of Successful and the client is listed as the user who completed the transaction.	The client’s account balance is credited the amount paid from the client’s credit card and the client is listed as the user who completed the transaction.
A staff member sells items and/or services to a client through the online store.	The purchase appears listing the names of the items and/or services, as well as the payment method and the amount paid.	N/A
A staff member refunds a client’s purchase.	A transaction with a status of Refund and a negative amount will appear temporarily until the refund is fully processed.	If the initial purchase was paid for with the client’s account balance, the amount paid for the purchase is credited to the client’s account balance.
A staff member sells items and/or services to a client who has a payer for all their purchases.	The purchase appears on the profile of the client to which the items/services were sold.	The purchase also appears on the profile of the client who is set up as a payer.
A staff member sells the same item or service to a specific client for the same amount two times in a row using the same payment method.	The payment appears with a status of Failed because the system views this as a duplicate transaction.	The staff member can immediately process the transaction using another payment method. If the same payment method is preferred, the staff member must wait 15 minutes and then try again.