Error code

Definition

Solution

14

Invalid credit card number.

This error is usually due to a typo in the credit card number.

Double-check that the correct credit card number has been entered and re-enter it if necessary.

If this error persists, please contact WellnessLiving support for assistance.

51

Insufficient funds.

This error is caused by the client’s credit card being declined by the payment processor due to insufficient funds.

You’ll need to ask the client to provide an alternative payment method or update their credit card information with a new card.

If the client claims that their account should have sufficient funds, they may need to contact their card issuer.

54

The card is expired.

This error occurs when the system detects that the client’s credit card has expired.

First, check to see if the correct expiration date was entered for the card.

If the expiration date is correct, and the card has expired, you’ll need to ask the client to provide an alternative payment method or update their credit card information with a new card.

91

There is no such card number on file with the issuer or there is a connectivity error with the issuer.

This error occurs when the payment processor detects that the card number isn’t on file with the card issuer but can also be due to connectivity errors with the issuer.

This error commonly occurs when the issuer’s systems are down.

If the error persists, you’ll need to contact the card issuer for details on how to resolve the issue.

N7

Invalid security code.

This error is usually due to a typo in the credit card’s security code.

Double-check that the security code has been entered correctly and re-enter it if necessary.

If this error persists, please contact WellnessLiving support for assistance.

Error code

Definition

Solution

201

The processor declined the transaction, citing the reason that the transaction shouldn’t be honored.

This error is caused when the customer’s bank is unwilling to accept the transaction. This can be due to several factors, but it’s usually due to incorrect credit card information from the client.

To address this issue, first check the credit card information you have on file for the client. If the information isn’t accurate, updating it and trying the payment again should fix the issue.

If the error persists after ensuring all the client’s information is accurate, the client may need to contact their bank or card issuer for answers and provide an alternative payment method in the meantime.

If this error persists after going through all these steps, or starts to occur with several more clients, please contact WellnessLiving support for assistance.

202

Insufficient funds.

This error is caused by the client’s credit card being declined due to insufficient funds.

You’ll need to ask the client to provide an alternative payment method or update their credit card information with a new card.

If the client claims that their account should have sufficient funds, they may need to contact their card issuer.

221

There is no such card number on file with the issuer or there is a connectivity error with the issuer.

This error occurs when the payment processor detects that the card number is not on file with the card issuer but can also be due to connectivity errors with the issuer.

This error commonly occurs when the issuer’s systems are down.

If the error persists, you’ll need to contact the card issuer for details on how to resolve the issue.

222

Invalid credit card number.

This error is usually due to a typo in the credit card number.

Double-check that the correct credit card number has been entered and re-enter it if necessary.

If this error persists, please contact WellnessLiving support for assistance.

223

The card is expired.

This error occurs when the system detects that the client’s credit card has expired.

First, check to see if the correct expiration date was entered for the card.

If the expiration date is correct, and the card has expired, you’ll need to ask the client to provide an alternative payment method or update their credit card information with a new card.

224

Invalid credit card expiration date.

This error occurs when the system detects that the expiration date is invalid, and therefore can’t check to see if the card has expired. This usually occurs when a typo was made when entering the card’s expiration date, or the format was entered incorrectly.

If you’ve double-checked the expiration date and can confirm that it’s correct, and the error persists, the customer will need to contact their bank for more information.

In the meantime, a customer may need to provide an alternative payment method.

If this error persists after going through all these steps, or starts to occur with several more clients, please contact WellnessLiving support for assistance.

225

Invalid security code.

This error is usually due to a typo in the credit card’s security code.

Double-check that the security code has been entered correctly and re-enter it if necessary.

If this error persists, please contact WellnessLiving support for assistance.

400

An error occurred while processing the card. Try again later or use a different payment method.

This error code is used to define general transaction errors that are difficult to define and don’t have an immediately obvious cause that the system can point to. When the payment processor or the card issuer’s systems are down, this error code will likely occur.

You may have to contact the payment processor or the card issuer, and in the meantime, you may need to ask the customer to provide an alternative payment method.

If this error is persistent or occurs with several more customers, please contact WellnessLiving support for assistance.

Error code

Definition

Solution

05 or 12

The processor declined the transaction, citing the reason that the transaction shouldn’t be honored.

This error is caused when the customer’s bank is unwilling to accept the transaction. This can be due to several factors, but it’s usually due to incorrect credit card information from the client.

To address this issue, first check the credit card information you have on file for the client. If the information isn’t accurate, updating it and trying the payment again should fix the issue.

If the error persists after ensuring all the client’s information is accurate, the client may need to contact their bank for answers and provide an alternative payment method in the meantime.

If this error persists after going through all these steps, or starts to occur with several more clients, please contact WellnessLiving support for assistance.

14

Invalid credit card number.

This error is usually due to a typo in the credit card number.

Double-check that the correct credit card number has been entered and re-enter it if necessary.

If this error persists, please contact WellnessLiving support for assistance.

15 or 112

There is no such card number on file with the issuer or there is a connectivity error with the issuer.

This error occurs when the payment processor detects that the card number isn’t on file with the card issuer but can also be due to connectivity errors with the issuer.

This error commonly occurs when the issuer’s systems are down.

If the error persists, you’ll need to contact the card issuer for details on how to resolve the issue.

24

Invalid credit card expiration date.

This error occurs when the system detects that the expiration date is invalid, and therefore can’t check to see if the card has expired. This usually occurs when a typo was made when entering the card’s expiration date, or the format was entered incorrectly.

If you’ve double-checked the expiration date and can confirm that it’s correct, and the error still persists, the customer will need to contact their bank for more information.

In the meantime, a customer may need to provide an alternative payment method.

If this error persists after going through all these steps, or starts to occur with several more clients, please contact WellnessLiving support for assistance.

50 or 51

Insufficient funds.

This error is caused by the client’s credit card being declined by the payment processor due to insufficient funds.

You’ll need to ask the client to provide an alternative payment method or update their credit card information with a new card.

54

The card is expired.

This error occurs when the system detects that the client’s credit card has expired.

First, check to see if the correct expiration date was entered for the card.

If the expiration date is correct, and the card has expired, you’ll need to ask the client to provide an alternative payment method or update their credit card information with a new card.

82

Invalid security code.

This error is usually due to a typo in the credit card’s security code.

Double-check that the security code has been entered correctly and re-enter it if necessary.

If this error persists, please contact WellnessLiving support for assistance.

99

An error occurred while processing the card. Try again later or use a different payment method.

This error code is used to define general transaction errors that are difficult to define and don’t have an immediately obvious cause that the system can point to. When the payment processor or the card issuer’s systems are down, this error code will likely occur.

You may need to contact the payment processor or the card issuer, and in the meantime, you may need to ask the customer to provide an alternative payment method.

If this error is persistent or occurs with several more customers, please contact WellnessLiving support for assistance.

Generic Processor Error or Unknown_Error

The processor declined the transaction due to an unknown error.

This error occurs when the system can’t identify why the transaction failed.

You may need to contact the card issuer or payment processor for more information.

If this error persists, please contact WellnessLiving support for assistance.

Error code

Definition

Solution

05 or 4005

The processor declined the transaction, citing the reason that the transaction shouldn’t be honored.

This error is caused when the customer’s bank is unwilling to accept the transaction. This can be due to several factors, but it’s usually due to incorrect credit card information from the client.

To address this issue, first check the credit card information you have on file for the client. If the information isn’t accurate, updating it and trying the payment again should fix the issue.

If the error persists after ensuring all the client’s information is accurate, the client may need to contact their bank for answers and provide an alternative payment method in the meantime.

If this error persists after going through all these steps, or starts to occur with several more clients, please contact WellnessLiving support for assistance.

06 or 4006

An error occurred while processing the card. Try again later or use a different payment method.

This error code is used to define general transaction errors that are difficult to define and don’t have an immediately obvious cause that the system can point to. When the payment processor or the card issuer’s systems are down, this error code will likely occur.

You may need to contact the payment processor or the card issuer, and in the meantime, you may need to ask the customer to provide an alternative payment method.

If this error is persistent or occurs with several more customers, please contact WellnessLiving support for assistance.

14 or 4014

Invalid credit card number.

This error is usually due to a typo in the credit card number.

Double-check that the correct credit card number has been entered and re-enter it if necessary.

If this error persists, please contact WellnessLiving support for assistance.

15 or 4015

There is no such card number on file with the issuer or there is a connectivity error with the issuer.

This error occurs when the payment processor detects that the card number isn’t on file with the card issuer but can also be due to connectivity errors with the issuer.

This error commonly occurs when the issuer’s systems are down. If the error persists, you’ll need to contact the card issuer for details on how to resolve the issue.

51 or 4051

Insufficient funds.

This error is caused by the client’s credit card being declined due to insufficient funds.

You’ll need to ask the client to provide an alternative payment method or update their credit card information with a new card.

If the client claims that their account should have sufficient funds, they may need to contact their card issuer.

54 or 4054

The card is expired.
This error occurs when the system detects that the client’s credit card has expired.

First, check to see if the correct expiration date was entered for the card. If the expiration date is correct, and the card has expired, you’ll need to ask the client to provide an alternative payment method or update their credit card information with a new card.

77 or 4077

Invalid credit card expiration date.

This error occurs when the system detects that the expiration date is invalid, and therefore can’t check to see if the card has expired. This usually occurs when a typo was made when entering the card’s expiration date, or the format was entered incorrectly.

If you’ve double-checked the expiration date and can confirm that it’s correct, and the error persists, the customer will need to contact their bank for more information. In the meantime, a customer may need to provide an alternative payment method.

If this error persists after going through all these steps, or starts to occur with several more clients, please contact WellnessLiving support for assistance.

78 or 4078

Invalid security code.

This error is usually due to a typo in the credit card’s security code.

Double-check that the security code has been entered correctly and re-enter it if necessary.

If this error persists, please contact WellnessLiving support for assistance.

9993

The processor declined the transaction due to an unknown error.

This error occurs when the system can’t identify why the transaction failed.

In this case, you may need to contact the card issuer or payment processor for more information.

If this error persists, please contact WellnessLiving support for assistance.