Question
Two clients using the same credit card for auto-payments were charged a payment on the same day, but one of the transactions failed. Why did the payment fail?
Answer
To resolve the issue, follow the instructions below. If the issue persists after completing these steps, please contact WellnessLiving Support.
This issue occurs when the processor believes a duplicate charge occurred.
To resolve this issue and prevent it from occurring again, add one client to the second client’s profile as a family member and assign one client to pay for the second client’s purchases.