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Why did a transaction with a shared credit card fail?
Why did a transaction with a shared credit card fail?
Updated over 6 months ago

Question

Two clients using the same credit card for auto-payments were charged a payment on the same day, but one of the transactions failed. Why did the payment fail?

Answer

To resolve the issue, follow the instructions below. If the issue persists after completing these steps, please contact WellnessLiving Support.

This issue occurs when the processor believes a duplicate charge occurred.

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