When clients write reviews about your business, you can post public responses to your reviews, set a featured review, and flag inappropriate reviews.
Your response appears with the review on your WellnessLiving Explorer listing, your company’s Review Widget, and in the Achieve Client App.
Featured reviews can only be set from the Customer Reviews page. They appear at the top of your review list on your WellnessLiving Explorer listing and Customer Reviews page.
A flagged review stays visible, but is marked as Inappropriate. Report a review to WellnessLiving for investigation.
Key tips
Staff must have the Manage client reviews permission to respond to or flag reviews.
Reviews from clients who've attended a service display a Verified customer badge
indicating the feedback comes from someone with direct experience at your business.Reviews with two stars or less require approval from a WellnessLiving Administrator before it's posted publicly. Reviews with three stars or more appear automatically and are visible to other users.
Manage client reviews from your WellnessLiving Explorer listing
To manage client reviews from your WellnessLiving Explorer listing:
Open the App Drawer
then click View All > Setup > Locations.Click the location you want to view.
Click View Business Listing.
This option is only visible when the WellnessLiving Explorer is ON.
To respond to a client review, click Add business reply, enter your response in the box, and click Submit.
Manage client reviews from the Customer Reviews page
To manage client reviews from the Customer Reviews page:
Open the App Drawer
then click View All > Reviews.Find the review you want to manage and click Action
.Manage the client review:
To respond to or edit a response to the client review, click Add business reply or Edit business reply, enter your response under Owner Comment on the Edit Review page, and click Save.
To set the review as a featured review click Mark as featured review.
To flag the review as inappropriate, click Add business reply or Edit business reply, then click Flag as inappropriate, and confirm by clicking Flag in the confirmation box.
Click Save.