Understanding communication with clients
Whether you’re sending emails, SMS messages, or push notifications to specific individuals or groups of filtered clients, WellnessLiving lets you keep in contact with your clients easily and effectively.
How you can communicate with clients
WellnessLiving provides three main methods of communication that you can use to contact clients:
Emails
Email is the standard method for contacting clients. In WellnessLiving, you are allowed to send a maximum of 4,000 emails per hour or 40,000 emails per day to your clients, regardless of the number of locations in your business.
SMS messages
Your business can easily start using SMS messaging to interact with your clients by sending notifications for their upcoming services.
WellnessLiving’s Message Center allows your business to engage in full conversations with clients through text messaging. This is a great way to engage your clients and allow them to feel at ease knowing that your business is within reach.
Push notifications
Push notifications are a great way to keep your clients updated with reminders and confirmations for their bookings. These notifications are “pushed” to your clients’ mobile devices even when the Achieve Client App isn’t open, appearing as alerts.
Key tips
Two-way SMS
Standard SMS messages work as a one-way communication method, but your business can also register for 2-way SMS and conversational SMS. For more information, see Types of SMS messaging.
Clients who don’t want to receive communications
Clients can opt out of receiving email and SMS notifications from their profile in the Client Web App. To stop receiving push notifications, clients must manually change the settings in their device.