Disabling a client’s login will prevent them from signing into their account. Unlike deactivating a client, the client’s profile will remain active.
Note: If you manually send a welcome email to a client with a disabled login, they can set a password using that email. Once the client sets a password, their login will be re-enabled.
Disable a client login
To disable a client's login in WellnessLiving:
On the Top Nav Bar, click the Search button, and enter the client’s information in the box. You can search using the client’s name, phone number, email address, UID, or client ID.
Choose the client from the list of displayed names.
On the left-hand menu, click Profile Details.
Under Email, toggle Enable login account to OFF.
This will only prevent your client from logging in to your business, and will not impact their ability to log onto other WellnessLiving businesses.
In the confirmation popup, click Confirm.
Click Save to update the account.
Re-enable a client login
To re-enable a client's login in WellnessLiving:
On the Top Nav Bar, click the Search button, and enter the client’s information in the box. You can search using the client’s name, phone number, email address, UID, or client ID.
Choose the client from the list of displayed names.
On the side menu, click Profile Details.
Under Email, toggle Enable login account to ON.
Under Password, the password that was previously associated with the account will automatically populate.
If the client wishes to change their password, staff members can send a password reset email.
If a client profile was created without an email address, the client will be required to enter their email address and set a password.
Click Save to update the account.