To access the Refunds Report, click the App Drawer button then click View All > Reports > Sales > Refunds.

The Refunds Report is a sales report that displays refunds made during the selected date range. This report can be used to review and manage your refunds.

Summary cards in the Refunds Report

Summary cards	Description
Total Refunded Amount	The total funds returned to clients during the selected date range.
Total Refunds	The total number of refunds made during the selected date range.

Headings in the Refunds Report

Heading	Description
Transaction ID	The Transaction ID for the sale. The Transaction ID can also be found on the Transactions details page.
Date	The date and time that the refund was issued by the system.
Client	The client that received the refund.
Purchase ID	The Purchase ID for the sale. The Purchase ID can also be found next to the Purchase Number on the receipt.
Purchases	The name of the item refunded. Click the name to view the item on the Purchases page of the client’s profile.
Refund Method	The payment method used to refund the transaction to the client.
Refund	The amount refunded to the client.
Not Refunded	The remainder of the purchase amount that wasn't refunded to the client.
Notes	If any notes were made about this refund when it was issued, an icon will appear in this column. Hover over the icon to read the note.
Refund Type	If the refund was made in full, this column will be labelled Full. If a partial refund was issued, an icon will appear in this column. Click the icon to open the refund menu and complete the refund.

Advanced filters in the Refunds Report

Filter	Description
Refund Method	Determines which refunds to include in the report based on the refund method used.
Payment Method	Determines which sales to include in the report based on the payment methods used.
Client Groups	Determines which clients to include in the report based on their client group.