You can schedule, modify, or remove closed days for your business. A closed day can be used for holidays, special events, renovations, or other special circumstances. Scheduling a closed day can only be done for an entire day. Partial closed days can’t be scheduled.
When you schedule a closed day, you can choose whether to cancel all services or offer only specific services during the closure. If you want to close multiple locations, but not every location in the business, you must repeat the procedure for scheduling closed days once per location.
Notes
If any services were canceled for a closed day and then the closed day is removed, classes or events that would normally be scheduled for that day will reappear on the schedule. However, clients must be booked into these services again. Likewise, any appointments that were canceled for the closed day must also be booked again.
Some email variables and SMS variables won’t work correctly when added to client notifications for canceled services due to a closed day.
Schedule a closed day
To schedule a closed day, complete the following:
Click the App Drawer button
then click View All > Schedule.In the top right corner click the Settings filter button
then click Add closed day.Under Closed Day Message, enter the reason for the closure.
Under Start Date, select the date on which the closure begins.
Under End Date, select the date on which the closure ends.
Under Scale, select whether all locations in the business or only a specific location will be closed.
If you chose Location, enter the name of the specific location you want to close and select it from the list.
Select which services should be canceled during the closed days.
When scheduling a closed day, add a closure message for staff and clients to see when view the schedule. If you choose to cancel only selected services, the closure message won’t be display.
To cancel all services, click Cancel all services.
To cancel only specific services:
Click Cancel only selected services.
Under Appointments, Classes, and or Events, select All to cancel everything or Selection to pick specific services, using checkboxes to confirm your choices.
Determine whether to notify all affected clients of the closure:
To send an email to all affected clients, set the Send email to affected clients option to ON.
To edit the email message, click Edit Email.
To track the email message in your Email Campaign Report, set the Track as a campaign option to ON and enter the name of the campaign in the box.
Under Compose Email, configure the email content. For more information, see Automated email template settings.
Under Email Content, enter the body of the email message. For information on how to use variables in the email message, see Email variables.
Click Back. Your changes are saved automatically.
To send an SMS message to all affected clients, set the Send SMS to affected clients option to ON.
To edit the SMS message, click Edit SMS.
Under SMS content, enter the text for the SMS message.
Click Back. Your changes are saved automatically
To send a push notification to all affected clients, set the Send Push to affected clients option to ON.
To edit the push notification, click Edit Push.
Under Push notification content, enter the text for the push notification.
Click Back. Your changes are saved automatically
Click Complete.
Modify a closed day
To modify a closed day, complete the following:
Click the App Drawer button
then click View All > Schedule.In the top right corner click the Settings filter button
then click Add closed day.Under Existing holidays, find the scheduled closure you wish to modify, then click the Edit Holiday button
next to it.Make all required modifications and then click Complete.
Remove a closed day
To remove a closed day, complete the following:
Click the App Drawer button
then click View All > Schedule.In the top right corner click the Settings filter button
then click Add closed day.Under Existing holidays, find the scheduled closure you wish to remove, then click the Remove Holiday button
next to it.In the confirmation popup, click Delete.