Staff members can manually add or remove rewards points from any client who participates in your rewards program. Clients can earn rewards points automatically as well, depending on how you set up your rewards points and custom rewards points.
Key tips before you begin
If a client refunds a purchase made with reward points, the points are non-refundable and won't be returned. However, you can manually add points to their profile.
Manually added or removed points won't impact the client's ranking on the rewards leaderboard.
Add or remove rewards points from a client’s profile
To add or remove rewards points from a client’s profile, complete the following:
On the Top Nav Bar, click the Search button
enter the client’s information in the box, and select the client’s name.
On the side menu, click Activity.
Under User Activity, click Add points or the Edit button
next to the rewards points activity.
In the Points box, enter the new number of points. Both positive and negative values are accepted.
Click the Confirm button
