To access the Unpaid Visits Details Changes Report, click the App Drawer button then click View All > Reports > Attendance> Unpaid Visits Details.

The Unpaid Visits Details Report is an attendance report that displays details about unpaid visits occurring during the selected date range. This report can be used to manage communications with clients who owe you money, or to make payments directly on unpaid visits. The summary cards at the top of the page provide an overview of the key information in the report.

Summary cards in the Unpaid Visits Details Report

Summary card	Description
Classes	The total number of unpaid classes during the selected date range.
Appointments	The total number of unpaid appointments during the selected date range.
Events	The total number of unpaid events during the selected date range.
Assets	The total number of unpaid assets during the selected date range.
Gym Visits	The total number of unpaid gym visits during the selected date range.
Total Unpaid Visits	The total number of unpaid services during the selected date range.
Total Amount	The total dollar amount in unpaid visits during the selected date range.

Headings in the Unpaid Visits Details Report

Heading	Description
Client	The name, email, and profile image of the client with the unpaid visit is listed in this column. Relevant details about this customer, such as pass status, waiver status, contract status, special notes, unpaid visits, and account balance will be noted here by small icons. Hover over any icon to learn more.
Date	The date of the unpaid visit.
Service Type	The service type that was not paid for.
Service	The specific service name, along with the date, time, and staff member for that service.
Value	The value of the visit that has not been paid for.
Pay Now	To pay for the service, click Pay Now in this column, then OK in the pop-up. If the client has a Purchase Option that can be used to pay for the service, you will be notified with a second pop-up and prompted to select the applicable Purchase Option. You can pay for multiple unpaid services for the client at once by setting the Reconcile other unpaid visit(s) using this Purchase Option option to ON. If the client doesn’t own a Purchase Option that can be used to pay for the service, you will be directed to the store to pay for the service.
Bill Account	To pay for the service using the client’s account balance, click Bill account in this column, then OK in the pop-up. This option is not available for unpaid appointments.

Advanced filters in the Unpaid Visits Details Report

Filter	Description
Bookable Assets	Determines which Book-a-Spot assets to include in the report.
Classes	Determines which classes to include in the report.
Events	Determines which events to include in the report.
Appointments	Determines which appointment types to include in the report.
Client Types	Determines which clients to include in the report based on their client type.
Gym Visits	Determines whether to include gym visits in the report.