To access the Appointment Details Report, open the App Drawer then click View All > Reports > Attendance > Appointment Details.

The Appointment Details Report is an attendance report that displays detailed information about appointments booked during the selected date range. This report can be used to gain a detailed picture of your appointment activity. The summary cards at the top of the page provide an overview of the key information in the report.

Summary cards in the Appointment Details Report

Summary card	Description
Services	The total number of appointments scheduled during the selected date range.
Avg Visits Per Service	The number of appointments that were attended by clients compared to the number of appointment bookings during the selected date range.
Attended	The total number of appointments that were attended by clients during the selected date range.
Booked	The total number of appointments that have been booked during the selected date range. After the scheduled time for an upcoming booked appointment has passed, it will move to either the Pending, Late Cancels, No Shows, or Attended summary card.
Late Cancels	The total number of clients marked as a late cancel during the selected date range.
Pending	The total number of clients who are expected to attend an appointment during the selected date range but have not attended the appointment yet.
No Shows	The total number of clients marked as a no show during the selected date range. No shows are clients who missed an appointment without cancelling it.

Headings in the Appointment Details Report

Heading	Description
Service Name	The name of the appointment.
Staff	The staff member who is scheduled to conduct the appointment.
Location Name	The location at which the appointment is scheduled to take place.
Date	The date of the scheduled appointment.
Time	The time of the scheduled appointment.
Pending	The number of unconfirmed clients that are expected to attend the appointment during the selected date range. Note: The default status set after a service expires is set in your business policy settings.
Client	The name, email, and profile image of the client who the appointment was booked for. Relevant details about this customer, such as pass status, waiver status, contract status, special notes, unpaid visits, and account balance will be noted here by small icons. Hover over any icon to learn more.
Status	The client’s status for the appointment. This status represents actions taken on this appointment. Statuses may be Late Cancel, No Show, Booked, or Attended.
Notes	View, edit or add notes associated with the appointment. If you don’t have the View Client Notes/SOAP Notes staff role permission, this column will be empty. If you have the permission, but it only applies to your own clients, you’ll only be able to view, edit, or add notes for your clients’ appointments in this column.

Advanced filters in the Appointment Details Report

Filter	Description
Note	Determines whether to show only appointments with the selected type of notes.
Check-in Status	Determines whether to include check-ins, late cancels, pending check-ins, or no shows in the report.
Start Time Range	Determines which appointments to include in the report based on the specific time range during which they occurred.
Day of the Week	Determines which appointments to include in this report based on the day(s) of the week they occurred.
Appointments	Determines which appointment types to include in the report.
Client Status	Determines which clients to include in the report based on whether they currently have an active Purchase Option.
Client Types	Determines which clients to include in the report based on their client type.
Staff	Determines which staff members to include in the report.
Locations	Determines which locations to include in the report.