Question
When signing into WellnessLiving, a notification with a countdown until service interruption occurs appears. Why do I need to update my payment information?
Answer
If the payment method for your subscription fails, your account will be disabled after 14 days. If your account is disabled, your data remains safe, but you won’t be able to use WellnessLiving until you reactivate your account. Update your payment information before the countdown ends to avoid disruption.
To update your payment information, follow these steps:
Click Update Payment Information.
On the Billing Information page, update your payment information:
To update an existing credit card or ACH account on file, click the Action button
next to the card or account in the list, then click Edit.To add a new credit card or ACH account, click Add Payment Method.
Enter or update your credit card or ACH information.
Click Save.
On the Billing Information page, click Re-attempt payment.