Question
When signing into WellnessLiving, a notification with a countdown until service interruption occurs appears. Why do I need to update my payment information?
Answer
If we’re unable to process your subscription payment, your account will be disabled after 14 days. When you sign in to WellnessLiving, you’ll see a notification with a countdown to the date and time that your account will be disabled.
You won’t lose any information if your account is disabled, but WellnessLiving will be unavailable until you reactivate your account. Update your payment information before the countdown expires to prevent your account from being disabled.
Note: You can’t activate your account from the Elevate Staff App, If prompted to update your payment information from the Elevate Staff App, tap Open Wellnessliving on the Web and sign in to your account.
To reactivate your account:
Click UPDATE PAYMENT INFORMATION.
On the Billing Information page, update your payment information:
To update an existing credit card or ACH account on file, click the Action button
next to the card or account in the list, then click Edit.
To add a new credit card or ACH account, click Add Payment Method.
Enter or update your credit card or ACH information.
Click Save.
On the Billing Information page, click Re-attempt payment.