To access the Client Reviews Report, click the App Drawer button 
then click View All > Reports > Clients > Client Reviews.
The Client Reviews Report is a client report that displays the reviews left by clients for your business during the selected date range. The summary cards at the top of the page provide an overview of the key information in the report.
Summary cards in the Client Reviews Report
In addition to the summary cards listed in the table below, summary cards corresponding to any custom client types you have created will also be available.
Summary cards | Description |
Rate | The average rating out of five stars your business received during the selected date range. |
Active Pass Holder | The total number of client reviews made by active pass holders during the selected date range. |
Active Member | The total number of client reviews made by active members during the selected date range. |
Inactive Pass Holder | The total number of client reviews made by inactive pass holders during the selected date range. |
Inactive Member | The total number of client reviews made by inactive members during the selected date range. |
Prospect | The total number of client reviews made by prospects during the selected date range. |
Headings in the Client Reviews Report
Heading | Description |
Client | The name, email, and profile image of the client who left the review. Relevant details about this client, such as pass status, waiver status, contract status, special notes, unpaid visits, and account balance will be noted here by small icons. Hover over any icon to learn more. |
Date | The date that the review was written and posted. |
Rate | The rating out of five stars that the reviewer gave your business is represented. |
Location | The location that the client reviewed. |
Last Purchase | The last item purchased by the client in your online store. |
Last Visit | The date of the last service that the client attended at one of your locations. |
Advanced Filters in the Client Reviews Report
Filter | Description |
Client Status | Use this filter to determine which clients to include in the report based on whether they currently have an active Purchase Option. |
Client Groups | Use this filter to determine which clients to include in the report based on their client group. |
Client Types | Use this filter to determine which clients to include in the report based on their client type. |