Clients on a wait list for a service are automatically promoted from the wait list if a spot becomes available. You can manually promote clients from a wait list if you want to allow them to attend even when there isn't a spot available.
Desktop: Staff Back Office
Promote a client from a class or event wait list
To manually promote a client from a class or event wait list, follow these steps:
View the attendance list of the class or event.
Under Wait List, find the client you want to promote from the wait list. In the Promote column, click the Promote button
Promote a client from an appointment or asset wait list
To manually promote a client from a class or event wait list, follow these steps:
Click the App Drawer button
then click View All > Schedule. Selec an appointment or asset booking.
Next to Wait list, click View.
Find the client you want to promote from the wait list, then click Move to appointment or Move to asset.
In the confirmation pop up, click Promote.
Mobile: Elevate Staff App
Promote a client from a wait list on the Elevate Staff App
To manually promote a client from a wait list on the Elevate Staff App, follow these steps:
Tap Schedule.
Tap the service for which you want to promote a client from the wait list.
Tap the Add button
next to the client’s name.In the Add to attendance list popup, tap I’m sure.