Enabling commissions in your store settings allows you to assign a commission to staff members.
Commissions can be manually assigned to staff members from the store or client profile. Manual commissions can be applied:
When a product or Purchase Option is sold from your store.
After a Purchase Option has been sold to a client.
Commissions can be automatically assigned to staff members from store setup or a client profile. Automatic commissions can be applied:
When specific products or Purchase Options are sold.
For purchases made by a specific client.
Key tips
Commissions for memberships are only paid when a client uses a membership with a value set in the Approximate revenue per session field (found in the membership's advanced settings) and attends a class. Otherwise, no commission applies.
A staff member only receives commission for an auto-renewing Purchase Option if the payment, or reattempted payment, is successful.
When selling a package in the store, the Apply commission to future auto-payments option isn’t visible at checkout unless the package is set to auto-renew, even if the package contains Purchase Options that are set to auto-renew.
Manually assign a commission at checkout
To manually assign a commission at checkout:
Begin making a sale.
Under Staff Commission, set Apply a commission rate for a staff member to ON.
When there's more than one item in the shopping cart, click Action
next to the item to which you want to apply a commission and select Apply Commission. This must be done for every item in the cart.
Under Staff, select the staff member that will receive commission for the purchase.
If the staff member has multiple commission pay rates, select the desired pay rate from the Commission Rate.
Select the staff member to Split With (optional). Each staff member receives their commission rate based on the 50% of the commissioned item(s) price.
For example, on a $120 sale:
Staff A with a 10% rate earns $6 (50% of 10% of $120)
Staff B with a 5% rate earns $3 (50% of 5% of $120)
If you want your staff members to each receive 100% of their commission rate, create a new commission rate for the staff member that is double the percentage.
If the staff member has multiple commission pay rates, select the desired pay rate from the Commission Rate.
To allow the staff member selected under Staff to receive commission each time a client’s Purchase Option auto-renews, set Apply commission to future auto-payments to ON.
To limit the number of times a staff member receives commission for an auto-renewing Purchase Option, set Limit to [X] future auto-payments to ON, and enter a limit.
If tips are enabled in your store settings and the client wants to leave a tip, enter the tip amount in the Tip field.
If one of the items in the shopping cart is a Purchase Option with a contract, click Sign Contract. Otherwise, click Proceed to Checkout.
Select a Payment Method the client wants to use. In most cases, the total payment is split between the selected payment methods equally, but you can adjust the amounts as required.
When enabled in the store settings, add a Custom Note (Optional).
Click Complete.
Manually assign a commission on a previously sold Purchase Option
Caution:
When reassigning a commission to a different staff member, keep the following in mind:
If the sale and the start date of the Purchase Option are the same day, and you later change the assigned staff member:
The commission will automatically update in reports to reflect the newly assigned staff member.
The new staff member will receive the commission, even though the sale was already completed.
If the start date is later than the sale date, and you later change the assigned staff member:
The initial commission for the sale remains attributed to the staff member who completed the transaction.
Any future commissions (e.g., recurring payments) are attributed to the newly assigned staff member.
Once a commission is assigned after a sale is completed, it cannot be reversed. If a commission rate was incorrect, the error still appears in your reports. Even if the sale is voided or refunded. In such cases, payroll must be manually adjusted.
The following staff reports will be affected:
To prevent discrepancies, double-check that each staff member’s commission pay rates are correct when setting up pay rates.
To manually assign a commission on a previously sold Purchase Option:
Click Search
at the top of the page and enter the client’s information in the box, then click their name to access their client profile.On the side menu, click Account > Passes & Memberships.
In the Action column of the Purchase Option, click Action
and select Manage Staff Commission.On the Manage Staff Commission page, under Staff, select the staff member that will receive commission for the Purchase Option.
If the staff member has multiple commission pay rates, select the desired pay rate from the Commission Rate.
If the commission should be split with another staff member, under Split With, select the staff member. Each staff member will receive their commission rate based on 50% of the commissioned item(s) price.
If the staff member has multiple commission pay rates, select the desired pay rate under Commission Rate.
To allow the staff member selected under Staff to receive commission each time a client’s Purchase Option auto-renews, set the Apply commission to future auto-payments option to ON.
To limit the number of times a staff member receives commission for an auto-renewing Purchase Option, set the Limit to [X] future auto-payments option to ON, and enter a limit.
Click Save.
Set up automatic commissions on products and Purchase Options
To allow a staff member to receive automatic commissions on products and Purchase Options:
Open the App Drawer
then click View All > Setup > Store Configuration.On the Store Configuration menu, click Purchase Options if you’re setting up automatic commissions for a Purchase Option, or Products if you’re setting up automatic commissions for a product.
Click on the Purchase Option or product you want to set up automatic commissions for.
Under Advanced Settings, scroll down to Automatic Staff Commissions.
If you can’t see this section, this is because either:
The Apply automatic commissions for products and Purchase Options option is set to OFF.
You haven’t set up any commission pay rates with the Apply this commission for sales in the online store option set to ON.
Under Automatic Staff Commissions:
Use the checklist to select which staff members will receive automatic commissions for this product or Purchase Option.
Use the menu next to their name to select the commission rate.
Click Save.
Assign commission to a staff member for every purchase made by a client
To assign commission to a staff member for every purchase made by a client:
Click Search
at the top of the page and enter the client’s information in the box, then click their name to access their client profile.On the side menu, click Profile Details.
Under Commission, set the Assign staff member to earn commission for each purchase option to ON.
Under Staff, select the staff member who will receive commission for this client’s purchases from the list.
Multiple pay rates
If the staff member has multiple commission pay rates, select the desired pay rate from the Commission Rate list.
Commissions on auto-payments
To allow a staff member to receive commission each time a client’s Purchase Option auto-renews, set the Apply commission to future auto-payments option to ON.
To limit the number of times a staff member receives commission for an auto-renewing Purchase Option, set the Limit to [X] future auto-payments option to ON, and enter a number.
Click Update Account.