To give a client a free item, apply a one-time 100% discount from the shopping cart. This works for products, packages, specific Purchase Options, Events, or gift cards.
Note: If you manually change an item’s price in the cart, the Discount field won’t update. To properly apply a discount for receipts and records, follow the steps in this article.
Make all cart items free
To make all items in the shopping cart free:
Start making a sale.
Click the % Discount
button in the cart.Enter a value of 100%.
Click the Confirm
button. Click Proceed to Checkout.
Click Complete.
Make a single cart item free
To make an individual item in the shopping cart free:
Start making a sale.
Click the Options button
next to an item and select Edit Details.Select a percentage discount and enter 100 or select a dollar discount and enter the total price of the item.
Click Proceed to Checkout.
If the client is purchasing other items, select each payment method the client wants to use. In most cases, the total payment is split between the selected payment methods equally, but you can adjust the amounts as required.
Click Complete.