Clients can access your store and make purchases using the Client Web App or Achieve Client App. Items clients can purchase include products, Purchase Options, events, and gift cards.
Caution: Purchase Options that include the following keywords in their names or descriptions won’t be visible in your store on the Achieve Client App for iOS:
Virtual
Video
On Demand
For more information, see Apple Regulations and the Achieve Client App.
Key tips before you begin
Users who sign in to the Client Web App as guests, can only purchase the items made available to them in your store settings, and can only complete a purchase if the virtual terminal or ACH payment methods have been enabled.
Clients can’t select ACH as a payment method during online checkout. Only staff members can process a client’s transaction using the default ACH payment method. A custom ACH payment method must be set up to allow clients to use their ACH account.
An event can only be bought in the store if the appropriate purchase rules have been set up for that event.
If you increase the quantity of an event purchase, you will only be booked into that event once. However, you can ask a staff member to transfer your additional event purchases to other clients, such as friends and relatives, and book them into that event.
If the message Please contact the studio to make a purchase is displayed when clients try to add items to their cart, the business does not have merchant processing set up. Clients will have to make their purchases directly from the business.
Only one gift card can be used at checkout. If you want to make a purchase from the store using multiple gift cards, you must first redeem each gift card to your account balance. You can then use your account balance as a payment method when completing the purchase.
Make a purchase
Desktop – Client Web App
To make a purchase from the Client Web App, complete the following:
In the top menu, click Store.
Under CHOOSE LOCATION, select a location. This is only required if the business has made it necessary for clients to choose a location.
If you select a location, only Purchase Options available at that location will be displayed in the store unless the business has set up their store to display Purchase Options regardless of location.
Find the item(s) you want to purchase.
To search the store by item name, begin typing in the Search Products search box.
To sort items in the store, click the Sort button
and select one of the following options:Date – The items will be sorted based on the date they were created. Items can be listed with the most recently created item listed first (Newest on top) or the oldest item listed first (Oldest on top).
Name – The items will be sorted in an alphanumeric order. Items can be sorted A-Z (Ascending) or Z-A (Descending).
Price – The items will be sorted based on their price. Items can be sorted with the lowest priced item listed first (Low to high) or the highest priced item listed first (High to low).
To organize the store by category, select any option under Online Store Category.
To view more available information about an item, such as a description or image, hover over the item, then click MORE DETAILS.
Add the item(s) to your cart using one of the following options:
Click Add to cart.
If you select a gift card, enter the recipient’s information in the Send to: fields, enter your information in the From: field, and click Add to cart.
Hover over the item, then click MORE DETAILS. On the next screen, click Add to cart.
Hover over the item, then click MORE DETAILS. On the next screen, click Buy Now. The item will automatically be added to your cart. Proceed to step 7.
Prepare your cart for checkout.
To change the quantity of an item in the shopping cart, enter a new value in the Qty field under the item.
To remove an item from the shopping cart, click the Options button
and select Remove from Cart.To remove all items from the shopping cart, click CLEAR CART. In the Clear Shopping Cart popup, click Remove all items.
To apply a discount code to your shopping cart:
Click Add discount code.
Under ENTER DISCOUNT CODE:, enter your discount code.
Click the Confirm button
.
Click Proceed to Checkout.
If you are not already signed in, you must sign in before selecting a payment method.
If an item in your shopping cart requires you to sign a contract, the Sign Contract button will be displayed instead. Click Sign Contract, review and sign the contract, and then click I Agree to Use Electronic Signatures.
Select each payment method you want to use (such as Credit Card, Account Balance).
If you select multiple payment methods, the total payment will be split equally between them, however, you can adjust the amounts as required.
If you are signed in as a guest, you must enter your email address and credit card information. When you complete your purchase, a guest profile will be created for you at this business.
Guests can only purchase products and/or gift cards.
When you complete a purchase as a guest, a guest profile will be created for you at this business and you will receive a Purchase Receipt notification.
Guests do not have to sign a business’s waiver when they complete a purchase.
If you are an existing client at this business and are trying to complete a purchase as a guest, you will be prompted to sign in to your account when you enter your email address.
If you want to use a gift card or voucher to pay for your purchase, enter the appropriate information in the ENTER GIFT CARD OR VOUCHER CODE field.
Only one gift card can be used at checkout. If you want to make a purchase from the store using multiple gift cards, you must first redeem each gift card to your account balance. You can then use your account balance as a payment method when completing the purchase.
Click Complete. The purchase is complete.
A receipt can be printed or emailed to the client at this time. For more information, see Printing receipts and Emailing receipts.
Under Get Points By Sharing Your Purchase, click Facebook or Twitter to share your purchase on each respective social media platform.
Mobile – Achieve Client App
To make a purchase from the Achieve Client App, complete the following:
Tap the Store tab.
Search for and select the item(s) you want to purchase, and then tap Add.
If you want to view items in a specific category, tap All Items at the top of the screen, select one or more item categories, and tap Apply.
You can tap an item’s name to view the Item Details screen, where you can select a quantity to add to the cart, select options for the item (like size or color), or enter other details about the item to be purchased.
Tap Add to cart to add the item to your cart and stay on the Item Details screen.
Tap Buy now to add the item to your cart and open the cart.
If you’re purchasing an event, you have the option to enter the number of event instances you want to purchase in the Quantity field.
Tap the Shopping Cart button
to review the items you have added to your cart.To remove an item from your cart, tap the Action button
beside the item and tap Remove.To apply a discount code, tap Discount Code, enter the code in the textbox, then tap Apply.
If you have rewards points or a prize to redeem, tap Redeem [number] points or a prize, select the desired prize, then tap Claim & redeem.
When you’re ready to make your purchase, tap Checkout.
If any items in your cart require you to sign a contract, sign your name in the signature box, select the I agree to use electronic signatures checkbox, and tap Submit.
If the business you connected to uses Barclays as their merchant processor and you don’t have a credit card associated with your account, tap Add Credit Card to add a new credit card or tap I added my card in the Client Web App to finish adding a card from the Client Web App. For more information, see Achieve Client App: Viewing and editing billing information.
On the Payment screen, under Discount code, add a discount code if you have one, then tap Apply.
Under Payment method, select a payment method and enter all required payment information.
Tap Complete payment. Your purchase is complete. On the confirmation screen, the amount paid is listed. From here, you can share your purchase on Facebook or Twitter or return to the store.