Release 68 is here 🚀
Release 68 is packed with updates to help you work faster, connect with clients, and reduce manual tasks. From smarter check-in options to improved campaign tools and wait list notifications, this release focuses on efficiency where you need it most. Many of these updates come directly from feedback from businesses like yours.
Behind every feature is a story—meet the customers who inspired many of the updates in this release.
What's New
More Updates
What’s New
Booking as a Guest
What is it?
A faster, easier way to capture first-time clients is on the way. Businesses will soon be able to offer guest booking, letting new clients reserve appointments, classes, or events without needing to create a password upfront. This flow reduces drop-off and keeps the focus on getting new clients through the door.
Key features:
Frictionless first-time booking – New clients can book without creating an account or password.
Identity detection – For existing emails, the system prompts a quick verification to prevent duplicates.
Post-booking activation – Clients automatically receive an email to set a password and access their client profile.
Widget-only experience – Available on the latest Class, Appointment, and Event Booking Widgets.
📍 Enable Guest Booking by going to Setup > Business Policies.
Build and reuse marketing templates with ease
What is it?
We’ve redesigned template creation in the Marketing Suite to make building, editing, and reusing your Email, SMS, or Push content simpler and more flexible. You can now create templates independently from campaigns and automations, choose the right format for your message, and manage them with improved template properties, merge tag controls, and editing tools.
Key features
Modular creation flow – Create templates separately from campaigns and automations, ready to reuse anytime.
Flexible email editing – Choose between a visual editor or a simple text editor, and switch between them at any time.
Streamlined variables – Access client and business related tags plus a small set of template-specific variables when creating templates.
📍Open the App Drawer , go to Marketing Suite > Templates and click Create Template to get started.
Redesigned: Template List for easier campaign management
What is it?
The Template List has been redesigned so you can quickly find, organize, and manage your templates for email, SMS, and push campaigns. It’s now easier to scan by format, jump straight into editing, and stay focused on your content.
Key features
Streamlined list view – See name, type, description, created by, and last modified at a glance.
New filter options – Filter by type (Email, SMS, Push), status (Active/Archived), and creator.
Updated actions menu – Use, edit, duplicate, or delete templates from the three-dots menu.
Easy Archive Flow – Archive templates with confirmation, restore in one click, and manage archived content with ease.
📍 To view and manage templates, open the App Drawer , then go to Marketing > Campaign Templates. Use filters and quick actions to navigate or update your saved content.
New: Control SMS delivery for shared phone numbers
What is it?
To avoid confusion or duplicate texts, you can now choose whether QUICK Contact SMS messages send to each profile. This works the same way as our shared email setting—so you can choose whether to send one message per phone number or send to every profile that shares a number.
Key features
New QUICK Contact setting – Option to Send to each profile for clients who share a phone number now available when sending SMS messages.
Works across channels – Available when sending SMS from Client Lists, Campaigns, Client Groups, and Attendance Lists.
📍 To use this option, open the App Drawer , then go to Clients > All Clients. Click the radio button beside clients you’d like to message to select them, then click QUICK Contact > SMS.
Separate Check-in settings for Self Check-in Kiosk and Check-in App
What is it?
You now have separate control over which services appear in the Self Check-In Kiosk and the Attendance Web App. Before, the Kiosk and Web App shared the same settings. Now, you can manage them separately for a smoother experience without impacting staff operations.
Key features
Simplified kiosk experience – Only show relevant client services (e.g., Gym Visit check-ins).
Uninterrupted access – Staff can still view and manage services through the Attendance Kiosk.
Per-service customization – Set check-in visibility individually for each service under Custom Business Policies.
📍 To configure these settings, open the App Drawer , then go to Setup > Services > Appointments and enable the check-in policy for each service.
Customize your Lead Capture post-submission experience
What is it?
Create a more personal follow-up experience for your prospects by adding a custom Thank You message or redirecting them to a specific webpage after they submit your Lead Capture form. With the new options, you have more control over the post-submission journey, whether you want to display a friendly confirmation or send visitors straight to a promotional page, booking link, or resource.
Key features
Display a message or redirect – Add a plain-text message up to 250 characters that appears right after someone submits the form. If a Redirect URL is entered, a message will not be shown.
Redirect to any webpage – Send visitors to a specific URL after form submission for upsells, event info, or special offers.
Flexible redirect options – Choose to open the redirect in a new tab or the same tab for a smoother user flow.
📍To set up your Thank You message and Redirect URL, open the App Drawer , then click Setup > Website Widgets > Lead Capture > Embed.
Custom Schedule Widget now remembers filters and dates
What is it?
The Custom Schedule Widget now remembers the filters you’ve applied—like service types, locations, or staff—as well as the date range you’re currently viewing. If you navigate away and then return to the widget during the same browsing session, everything will be right where you left it. The date resets automatically when you start a new session, so your clients always see the most up-to-date schedule.
Key features
Sticky filters – Your chosen filters stay applied until you clear them or start a new session.
Current date range saved – If you’re browsing a future week, the widget keeps that view when you return within the same session.
Fresh start each time – Dates reset to “today” with each new session, preventing stale or outdated results.
📍 This improvement applies automatically for all businesses using the Custom Schedule Widget—no setup needed.
New in Elevate: Task management on mobile
What is it?
Stay on top of tasks wherever you are—task management is now in the Elevate Staff App. Staff can now create, view, and mark their tasks as completed directly from their mobile device—making it easier to stay organized, accountable, and in sync throughout the day, whether on-site or remote.
Key features
Mobile task tracking – Add, edit, complete, or delete tasks right from the app (based on permissions).
Smart filters – Quickly group by Due Today, Incomplete, Completed, or view All Tasks.
Integrated client profile view – See tasks linked to a specific client directly from their profile in the app.
Searchable list – Find tasks by name, client, or assignee for quick access and updates.
📍 To get started, open the Elevate Staff App > More > Tasks. Tasks due today will be shown by default, with filters available at the top.
New in Elevate: Week view for staff schedules
What is it?
See your whole week at once. The Elevate Staff App now includes a Week View, so staff and business owners can see their full schedule in one glance. This speeds up planning, reduces the need to scroll day by day, and aligns the app experience with industry-leading scheduling tools.
Key features
New Week View setting – Switch between Day and Week views directly from the schedule screen.
Quick navigation – Tap any day in Week View to instantly jump to that day’s full schedule.
Remembers your view – Elevate saves your preferred view so you always return to the same layout.
Smarter scheduling – Easily spot gaps, conflicts, or double bookings in one glance.
📍 To enable Week View, go to Elevate App > Schedule > Settings > Select “Week” The app will remember your preference for next time.
New in Elevate: Only display business hours in staff schedule
What is it?
Focus on the hours that matter most—now you can hide early mornings, late nights, and other non-working hours in the Elevate App schedule view.
Key features
New option in Schedule Settings – Enable Only display business hours in the app’s schedule view.
Cleaner layout – Hide non-working hours with one tap for a more focused experience.
Personalized per user – The app remembers each staff member’s toggle setting.
Synced with business hours – Uses the hours set in the Business Profile for consistency across the platform.
📍 To enable this setting, go to Elevate Staff App > Schedule View > Settings and turn on “Only display business hours.”
New Notification: Appointment Wait List Cancellation
What is it?
Keep clients informed when they’re removed from an appointment wait list with a customizable notification—whether due to cancellation, staff removal, or timing. You can customize the message content for a more transparent booking experience that reduces support inquiries.
Key features
Covers all scenarios – Triggers when clients cancel, are removed by staff, or miss the promotion cutoff.
Custom messaging – Fully editable templates lets you tailor the message tone and content.
Flexible delivery channels – Choose how the message is sent: email, SMS, and/or push notification.
📍 To activate or customize this notification, open the App Drawer , then go to Setup > Notifications > Appointment Wait List Cancellation and confirm your delivery settings and templates.
More Updates
Client Portal
Simpler onboarding emails – First-time clients now get just a Welcome email (no more “Password Changed” message), helping avoid confusion during sign-up.
Rewards
New points reset option – Reset only current available points without affecting all-time totals, with clearer button labels, confirmation messages, and red indicators for negative balances.
Client Account & Billing
Cancellation reasons required – Staff and clients must now select a reason when cancelling memberships, ensuring better data for retention tracking.
ACH credit timing – ACH payments now credit to client accounts only after settlement, preventing temporary balance inflation and reducing fraud risk.
Schedule
Accurate staff availability when rescheduling recurring appointments – Availability is now checked against the new date and time, making it easier to rebook recurring appointments.
Purchase Options
Session pass visit limits enforced – Clients can now only book the number of visits included in their pass, ensuring consistent usage limits.
Memberships stay active during indefinite holds – Memberships on an ongoing hold will now remain active until the hold is lifted, ensuring accurate access and expiration dates.
Auto-renew settings now save correctly during checkout – When staff enable auto-renew for a session pass on the More Details page, the setting is now applied as expected once the purchase is complete.
Package pricing now applies correctly when events are included – Events in a package now follow its pricing and discount settings during auto-renewal for accurate charges and components.
Package discounts now apply correctly to memberships on auto-pay – Memberships with a full package discount now keep that discount for all future auto-payments.
We’d love to hear what you think about this release—share your feedback in our Community Forum!