Release 69 is here! 🚀
We’re excited to bring you Release 69, packed with time-saving updates that help you prevent double bookings, boost sales, and keep your day running smoothly.
From dynamic appointment booking slots with the new Reduce Gaps Policy, to frictionless online sales with Guest Checkout, this release focuses on removing barriers for both you and your clients. For multi-location businesses, you will also love the ability to set staff working hours across all locations to prevent double bookings.
Behind every feature is a story—meet the customers who inspired many of the updates in this release.
Here’s what’s new—and how it helps you.
What's New
Enterprise
More Updates
What’s New
COMING SOON! - Introducing CAASI, Your AI Assistant
CAASI is WellnessLiving’s brand-new AI assistant that helps you automate client booking inquiries and communication,, so you can focus on what matters most—running your business. Whether you're in class, with a client, or off the clock, CAASI responds to messages instantly, and helps to keep your schedule full.
Key Features
Instant replies - 24/7 AI Wellness Concierge for web & Achieve app
Automated replies - CAASI greets, guides, answers, captures leads
Makes booking easy - Presents appointment booking links for recommended services
Keeps staff informed - Staff notifications with intent & outcome tagging
📍 Get ready to increase bookings and improve engagement with CAASI! Currently available with early access for select businesses and rolling out to everyone in the coming weeks.
COMING SOON – Redesigned: Appointment Booking Widget
What is it?
A few weeks after Release, you'll see a fully redesigned Appointment Widget that delivers a smoother, faster booking experience—especially on mobile. Clients can now book multiple appointments for themselves or others in a single flow, making it easier to fill schedules and increase conversions with fewer clicks.
✳️ Available on: Embeddable Website Widget & Presence sites.
Key features
Guest booking policy – When enabled, clients can book without creating an account or setting a password.
One-Step Service Booking – Clients go straight to the booking screen after selecting a service, no extra click needed. If Multiple Appointment Booking is enabled, they can book several appointments in the same flow.
Built-in add-ons – Clients can easily browse and select add-ons without disruptive pop-ups.
Easy to use on any phone or tablet – A responsive, mobile-friendly interface with always-visible special instructions for better clarity.
Clear review screen – Clients can double-check and edit service details at any point in the flow.
📍 To start using the new widget, go to App Drawer > Setup > Widgets > Appointment Widget.
Smarter scheduling with the new Reduce Schedule Gaps Policy
What is it?
No more patchy schedules or awkward gaps between clients. The Reduce Schedule Gaps Policy now helps you reduce idle time and boost efficiency by clustering appointments together. When enabled, the system offers time slots that keep the schedule tight, prioritizing bookings next to existing appointments and minimizing gaps. Perfect for studios that want to reduce staff downtime or avoid awkward small gaps.
Key features
Lookahead window – Control how far ahead the policy applies (e.g., 3 days, 1 week) to match your scheduling strategy.
Gap control – Define the minimum acceptable gap between appointments
Global application – Applies across all appointment types and assets—no need to configure per service.
📍 To activate, open the App Drawer , then go to Setup > Business > Business Policies > Bookings and enable Minimize schedule gaps by adjusting staff availability.
COMING SOON – Purchase as a guest: Faster checkout, more conversions
What is it?
A few weeks after Release, clients will be able to purchase from your Store without logging in or creating an account, an extension of the Book as a Guest experience. Fewer abandoned carts with just a few quick clicks to checkout.
Key features
Guest checkout – Guests enter only the required fields for a quick, frictionless experience.
Business rules apply – Guest checkout respects all required contracts, waivers, and forms.
Email verification – Existing clients are recognized by email—no password needed.
Easy account activation – Guests can complete their profile and set a password after purchase, making future bookings and purchases faster and easier.
📍 To enable, open the App Drawer , then go to Setup > Store Configuration > Store Settings and check Allow clients to purchase as a guest. To manage the required fields for guests, go to Clients > Client Profile Fields and check the needed fields in the Ask on booking/purchase column.
Flexible auto-charge options: monthly, weekly & bi-weekly
What is it?
Collecting outstanding balances automatically is now more flexible. Whether you align charges with payroll or just want to avoid big monthly batches, you’ve now got more flexibility with weekly and bi-weekly billing.
Key features
Flexible frequencies – Choose from Monthly, Weekly, or Bi-weekly auto-charging.
Custom charge day – Select a specific day that works best for you (for example, every other Monday).
Seamless transition – No changes needed if you’re already happy with monthly billing.
📍 To update your billing cycle, open the App Drawer , then go to Setup > Business > Business Policies > Automatic Payments > Collect Outstanding Balances.
Set staff unavailability across all locations
What is it?
No more repeating the same step for each location. Now, you can block off staff time once—and it updates everywhere they work. And to prevent double bookings, the system now always treats unavailable time as the priority, even when overlapping availability is added.
Key features
All locations option – Select once and apply unavailability across every assigned location.
Unavailability takes priority – If availability overlaps with unavailable time, the system preserves the unavailability to avoid scheduling conflicts.
Flexible access – Access Working hours from both the Setup and Schedule pages for faster updates.
📍Go to Setup > Staff Members > Working hours or Schedule > Unavailable Time to try it out. To apply this, select All Locations from the dropdown when editing staff availability.
Enterprise
Intro offer redemption now applied across all Enterprise locations
What is it?
Running multiple Enterprise Locations? Now, your Intro Offers are limited to once per client—no more repeat redemptions. Protect your promos and keep things fair.
Key features
One-time promo use – Once redeemed at one Enterprise Location, clients can’t repurchase it elsewhere.
Manual override – Staff can still apply the offer manually in the Staff Back Office or Elevate if needed.
📍 To activate this setting, please contact Support and request to enable:
Introductory offers can only be purchased once per client across all Enterprise Locations.
More Updates
Other time-savers and fixes you’ll love.
Client Profiles
Client Profile menu remembers expanded sections – Expanded sections now stay open when switching between clients, saving time at the front desk.
Forms
Restrict franchise edits to corporate-pushed forms – Franchisors can now lock pushed forms to ensure consistent, standardized data collection.
Reports
Original location for reattempted payments – Payments for clients without a home location now retain the original transaction location.
Calendar Integration
Booking status visible in Add to Calendar – Clients now see booking statuses (Confirmed, Waitlisted, Pending Approval) in their personal calendars.