Release 66 has arrived! 🚀
This update brings powerful improvements to how you manage commissions, handle event payments, and stay on top of client memberships. You’ll also see a fresh new look for client icons, self-service membership cancellations, and Spivi workout metrics now viewable right in the Achieve Client App.
Behind every feature is a story—meet the customers who inspired many of the updates in this release.
Let’s dive in!
What’s New
Enterprise
More Updates
What’s New
Fresh look for client & visit milestone icons
What is it?
Client icons are now clearer, more recognizable, and easier to spot. We also added key visit milestones to celebrate client progress at check-in.
Key features:
New Visit Milestone icons – Celebrate progress at visit 1, 5, 10, 25, 50, 100, 250, 500, and 1000
Improved visibility – Clear, easy-to-read icons support smoother client interactions
Hover for details – Hover over any icon to see what it means and see helpful details when you hover over notes icons
📍 No setup required. These updated icons will be available to all businesses automatically.
Clients can now cancel Memberships online
What is it?
You can now give clients the option to cancel their own memberships online—right from the Client Portal or Achieve Client App. This feature is completely optional, turned OFF by default, and fully configurable per Purchase Option, giving you full control over how and when clients can cancel. With flexible settings and a clear cancellation flow, this update empowers clients while keeping staff fully informed.
Key features:
Purchase option-level control - You decide which memberships can be canceled by clients and set notice periods if needed.
Full client control – Clients can cancel on their terms, no need to contact the business.
Simple & compliant – A clear flow that reduces manual work and aligns with federal consumer protection guidelines.
Transparent communication – Clients see all fees, terms, and notice periods before confirming cancellation.
📍 To set this up, go to App Drawer > Setup > Store Configuration > Purchase Options and modify the Purchase Option to enable cancellation settings.
Spivi workout metrics now viewable in Achieve Client App
What is it?
Spivi is a performance-tracking platform that connects with wearables and studio equipment to turn workouts into an engaging, gamified experience. With this update, clients can now view their Spivi workout metrics right inside the Achieve Client App, making it easier than ever to track progress, stay motivated, and manage everything in one place.
Key features:
Performance history - Clients can see detailed workout metrics and compare past performance.
All-in-one - No extra logins, just open Achieve and view stats from Spivi right after class.
Location-level integration - Enable or disable Spivi per location using a simple toggle in settings.
📍Head over your Locations settings to turn Spivi ON and authenticate with your Spivi credentials. Spivi workout metrics will appear in the Achieve Client App under My Metrics.
New report! Visit Milestones & Lifetime Value
What is it?
No more jumping between profiles—the Visit Milestones & Lifetime Value Report now gives you a single place to see how clients engage with your business and track high-value clients, making it easier to reward loyalty, celebrate milestones and track progress.
Key features:
Spot loyal clients – View each client’s Total Lifetime Visits and Lifetime Value at a glance.
Milestone highlights – Easily see when clients hit 5, 10, 25, 50, 100 visits, and beyond.
Filter & search – See results by client group, visit count, or value, or search by name, email, or phone number.
Permission-based visibility – The Lifetime Value column only appears for staff with the View transaction details and View sales reports permissions enabled.
📍 Ready to take advantage of the new report? Go to App Drawer > Reports > Clients > Visit Milestones & Lifetime Value.
Coming Soon! Better email insights in the Marketing Campaigns Report
What is it?
The Marketing Campaigns Report now includes essential email metrics, giving businesses deeper insight into how clients engage with their emails.
Key features:
New metrics & summary cards – View key stats like Audience (formerly Total Recipients), Open Rate, Click Rate, CTOR, Total/Unique Clicks, and Unsubscribes.
Recipient-level insights – Detailed open and click activity per client for complete transparency.
Cleaner layout – Condensed user-friendly table design for faster, clearer analysis.
📍 To start optimizing campaigns and boosting engagement with the Marketing Campaigns Report, go to App Drawer > View All > Reports > Marketing > Marketing Campaigns.
See future holds at a glance in the Client Profile
What is it?
No more digging for details—clear indicators of future holds are now displayed in your client profiles, making it easier for you to give quick, accurate answers.
Key features:
Future hold label - Scheduled holds are clearly shown in the client’s profile for greater accessibility.
Consistent display - See future holds in both the Overview and Passes & Memberships tabs for full visibility.
📍Staff will see the future holds indicator in the Client Information section as well as in the Active Purchase Options widget on a client’s Overview Page, and in the service details in the client’s Account section.
Sounds now apply to QUICK Auto Check-in mode
What is it?
QUICK Auto Check-In lets staff check clients into visits directly from the Achieve Client App—by barcode scanners and key tags. And now, we’ve added sound alerts in QUICK Auto Check-in mode that give you an immediate cue if check-in is successful or failed. Never miss important issues like expired memberships or unpaid visits.
Key features:
Sound for client check-ins - Success and failure sounds now play in QUICK Auto Check-in mode.
Check-in methods - Sounds trigger when you scan the client’s key tag or the barcode.
No extra setup - Uses your existing sound settings from the Self Check-in Kiosk.
📍Go to App Drawer > Setup > Web Applications > Self Check-in Kiosk > Sound Settings to make sure system sounds are turned on. These now apply to QUICK Auto Check-in too.
More control over commission for Add-ons
What is it?
You now have the flexibility to decide whether Service Add-ons are included in staff commission calculations for appointments. This new setting gives you more accurate control over how commissions are applied—especially useful for businesses that want to track commissions on services separately from add-ons.
Key features:
New toggle in pay rate settings – Choose whether to include or exclude service add-ons from commission calculations.
Clearer payouts – Staff commissions now reflect exactly what you intend—just the service, or the service plus add-ons.
Default behavior preserved – The setting is turned on by default to maintain your current pay structure unless you change it.
📍Go to App Drawer > Setup > Staff > Staff Members > Pay Rates to edit or add a Commission Rate to enable Include service add-ons.
Enterprise
Simplify Waivers and Forms across all Enterprise locations
Managing waivers and forms just got easier for Enterprise businesses. Clients now only need to sign a waiver once—no more re-signing at every location. Plus, your team can create a form at the Enterprise HQ level and push it out to all locations instantly.
Key features:
Unified waivers - When enabled, a signed client waiver applies across all locations, reducing duplicate paperwork and streamlining multi-location management.
HQ waiver control - Waivers can only be created and edited at the HQ level for better oversight.
One-click form distribution - Create any form once and push it to all locations in seconds.
📍Ready to enable unified waivers? Just contact Support to activate it for your enterprise account. For enterprise forms, use the Push to Locations option to distribute it instantly across all your locations.
More Updates
Reports
Faster Payroll Reports & Tip Tracking - The Payroll Details and Payroll Summary Reports are now optimized to load faster and handle more staff and payment history with ease.
Control staff access to Lifetime Value data - The View Transaction Details setting now also controls who can see the Lifetime Value column in reports and the client profile.
More accurate Membership reporting - The Memberships Report now uses the actual termination date for more up-to-date, reliable results.
Tip Amounts now accurately display in Payroll Reports - Tip earnings are now accurately reflected in the Payroll Details Report, ensuring staff payouts align with what's shown in the Tips Earned Report.
Services
Smoother purchase option selection in Service Setup - The Service Setup page now makes it easier and faster to choose which Purchase Options apply to each service.
Events
Easier payments for event deposits – You can now collect the remaining balance of an event deposit directly from the client profile or the schedule, making it faster to manage payments and keep visit statuses up to date.
We’d love to hear what you think about this release—share your feedback in our Community Forum!