Question
The barcode scanner isn’t scanning barcodes properly. Why is the barcode scanner not working as expected?
Answer
There are a few possible reasons why your barcode scanner may not be working properly. To resolve the issue, follow the instructions below. If the issue persists after completing these steps, please contact WellnessLiving Support.
You aren’t using a Zebra DS9308-SR barcode scanner
You aren’t using a Zebra DS9308-SR barcode scanner
Ensure that you’re using a Zebra DS9308-SR barcode scanner that was purchased from WellnessLiving. This is the only scanner that WellnessLiving officially supports.
Your barcode isn’t supported
Your barcode isn’t supported
To fix this issue, you must check to make sure that your barcodes are using the 1D or 2D barcode symbology. For more information, see Supported barcodes.
Physical interference causes your barcode to appear unclear to the scanner
Physical interference causes your barcode to appear unclear to the scanner
To fix this issue, you must first identify if your barcode is printed or displayed on a screen. Next, review the information below.
For printed barcodes:
Make sure your barcode isn’t warped.
Make sure your barcode is printed on high-quality plastic.
Make sure your barcode is printed on non-translucent or non-reflective material.
For barcodes that are displayed on a screen:
Make sure your screen isn’t scratched.
Make sure your screen is clean and dust-free.
Make sure the brightness of your screen isn’t too low or too high.
Your Zebra DS9308-SR barcode scanner isn’t configured properly
Your Zebra DS9308-SR barcode scanner isn’t configured properly
To fix this issue, you must properly configure your Zebra DS9308-SR barcode scanner. For more information on how to configure the Zebra DS9308-SR barcode scanner, see Configuring the Zebra DS9308-SR barcode scanner.
There is an issue with your Zebra DS9308-SR barcode scanner
There is an issue with your Zebra DS9308-SR barcode scanner
If none of the above applies to you, there might be an issue with your Zebra DS9308-SR barcode scanner.
If you’re still experiencing issues, see the troubleshooting chapter of the Zebra DS9308 Product Reference Guide.