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Troubleshooting
27 articles
Why are my emails blacklisted?
Why is my barcode scanner not scanning barcodes?
WellnessLiving.com DNS errors
Why does *|MC_PREVIEW_TEXT|* appear in my email campaigns?
Why do I see the error message “This email is already registered. Please sign in.” when changing a client’s email address?
Why can’t I book a service with a Purchase Option?
Why isn’t the card reader working?
Why are client Purchase Options not displaying the correct visits?
Why did a transaction with a shared credit card fail?
Why can’t I assign a staff member to a service?
Why did the Achieve Client App freeze or crash?
Why does “This page uses cookies. To continue, open widget in a new tab.” appear when viewing my widgets?
Why did I receive error 253 “The transaction was declined by our Risk Management department”?
Why isn’t my staff member’s payroll calculating correctly?
Why can’t clients book classes through ClassPass?
Why did I receive the “Widget URL is broken (skin id is not specified)” error?
Why can’t my client sign in to the Client Web App?
Why does an ACH payment show a status of Failed?
Why can’t I pay for an unpaid event from the store?
Why is a discount code not working?
Why aren’t staff members receiving email or SMS notifications?
Why can’t I open the Achieve Client App or Elevate Staff App?
Why does the schedule show the wrong time?
Why is there a discrepancy between the number of visits on a session pass and the attendance restriction allowance?
Why is WellnessLiving taking so long to load?
Why isn’t my client showing up in the search results?
Why is the system billing a different payment method for Purchase Option auto-payments?