Question
A client can’t be added to a class by a staff member. Why can’t the class be booked for the client?
Answer
There are four possible reasons why you may not be able to add a client to a class. To resolve the issue, follow the instructions below. If the issue persists after completing these steps, please contact WellnessLiving Support.
The client doesn’t own a valid session pass or membership
The client doesn’t own a valid session pass or membership
On the Top Nav Bar, click the Search button
, search for the client, then select their name from the list.
On the side menu, click Account, then click Passes & Memberships.
Check to see if a valid Purchase Option has been purchased.
If no valid session pass or membership is listed, the client must purchase a valid session pass or membership from the store.
The session pass or membership isn’t associated with the class
The session pass or membership isn’t associated with the class
On the Top Nav Bar, click the Search button
, search for the client, then select their name from the list.
On the side menu, click Account, then click Passes & Memberships.
If a session pass or membership is listed but you are unsure whether they are qualified for the class, click the Action button
, then select Edit Purchase Option.
Under Access to Classes, check to make sure the desired class is selected.
Click Save for [Client name].
If you choose to modify the Purchase Option, the changes will only be applied to the client selected.
Alternatively, you can set up a new session pass or membership for this class and sell it to the client from the store. For more information, see Creating, modifying, or duplicating a session pass or Creating, modifying, or duplicating a membership.
The session pass or membership hasn’t been activated yet
The session pass or membership hasn’t been activated yet
On the Top Nav Bar, click the Search button
, search for the client, then select their name from the list.
On the side menu, click Account, then click Passes & Memberships.
Check the start date of the Purchase Option.
If the start date is set in the future, your client must wait till the start date has commenced before using the Purchase Option.
The session pass or membership is expired
The session pass or membership is expired
On the Top Nav Bar, click the Search button
, search for the client, then select their name from the list.
On the side menu, click Account, then click Passes & Memberships.
Check the expiration date of the Purchase Option.
If the session pass or membership has expired, the client must purchase a new session pass or membership from the store.