Staff can cancel or deactivate event purchases. Canceling removes the client from all upcoming sessions, and the purchase can’t be used for future sessions.
Key tips
Canceling an event purchase removes the client from all future sessions and blocks them from using it for services. Staff can also choose to remove them from past sessions. Canceled purchases can’t be reactivated.
Deactivating an event purchase stops the client from using it for future sessions, but past attendance stays the same. If they early cancel a session, it’s added back to their remaining visits. You can reactivate the purchase anytime and use unused visits for other services like makeup sessions.
An event purchase can only be canceled or deactivated when there are one or more upcoming sessions on the purchase.
Cancel a client’s event purchase
To cancel a client’s event purchase:
On the Top Nav Bar, click the Search button
and enter the client’s information in the box.Click the client’s name to access their client profile.
On the side menu, click Account > Passes & Memberships.
Click the Action
button for the event you want to cancel. Click Cancel.
Under Cancel Event Purchase:
Select Remove the client from past event sessions to mark all past visits as unpaid.
Select Do not remove the client from past event sessions to mark all past visits as paid.
Click Cancel Event Purchase.
Deactivate a client's event purchase
To deactivate a client’s event purchase:
On the Top Nav Bar, click the Search button
and enter the client’s information in the box.Click the client’s name to access their client profile.
On the side menu, click Account > Passes & Memberships.
Click the Action
button for the event you want to deactivate. Click Deactivate.
Reactivate a client's event purchase
To reactivate a client’s event purchase:
On the Top Nav Bar, click the Search button
and enter the client’s information in the box.Click the client’s name to access their client profile.
On the side menu, click Account > Passes & Memberships.
Click Filter.
Under the Status filter:
Clear the Active checkbox.
Select the Inactive checkbox.
Click Apply.
Click the Action
button for the event you want to reactivate. Click Reactivate.