Each video uploaded through FitVID on Demand can be a maximum size of 2GB.

Your clients can view your FitVID on Demand videos on the Client Web App as well as the Achieve Client App.

If a business signs up for FitVID on Demand after the Achieve White Label app is built, the Videos tab won’t be available in the app. To allow clients to watch videos through the Videos tab on Achieve, you must contact the Achieve App team at [email protected] to have the app rebuilt.

All videos you upload to WellnessLiving are still your property, we simply store them for you.

Yes, you can provide a client group with seven days of free access to videos. For more information, please see Giving a client group temporary access to a video.

Additionally, you can provide free access to videos for any of your clients, even clients that aren’t signed in, by creating a new video category without any viewing restrictions. For more information, see Managing video categories.

However, there currently isn’t a way to give your clients seven days of free access to virtual services. If you’d like to see that specific functionality added to WellnessLiving, please make a suggestion through our Community Forum so that other businesses can vote on it.

No, clients aren’t able to download the videos.

Yes, you can select a .jpg or .png file as the thumbnail for your video. The thumbnail you select will be displayed to your clients on the Watch Video tab of the Client Web App and the VIDEOS tab of the Achieve Client App. For more information, see Video general information settings.

FitVID uses your browser’s HTML5 video player to display content. If you’ve uploaded a video in a supported file format (.mov or .mp4) and are still experiencing issues such as blank video playback with only audio, we suggest double-checking the file encoding to ensure it’s compatible with HTML5 video playback. We recommend H.264 video encoding for best compatibility results across a variety of browsers and devices.

Yes, you can upload an audio-only recording to FitVID on Demand. The only requirement for uploading a file to FitVID on Demand is that it must be either an .mp4 or .mov file.

The Basic plan allows you to upload up to 100 videos (up to 2GB per video) for each of your business locations. The Premium and Enterprise plans allow you to upload unlimited videos. For more information, see FitVID on Demand: Subscription plans.

When you reach the upload limit for your FitVID on Demand subscription plan, you won’t receive a notification, but any additional upload attempts will fail. You can determine how many videos have been uploaded by viewing the Subscription Plans page under FitVID in WellnessLiving.

To view the Subscription Plans page, click the App Drawer button , then click View All > FitVID > Subscription Plans.

Yes, you can use the Class Video Published or the Event Video Published notifications to alert your clients when a FitLIVE video for a class or event they attended gets published to FitVID on Demand. For more information, see Client notification types.

Each recorded meeting that gets uploaded to FitVID on Demand will be automatically assigned to the Cloud Session Recordings video category created by WellnessLiving, accessible to clients who attended the session. You can also move the uploaded meetings to other video categories to make them available to other clients. For more information, see Managing video categories.

Yes. To learn how to do this, see Managing a video.

Yes. You can create a membership that allows clients to access your videos for a set amount of time. For more information, see Creating or modifying a membership.

No. If you unsubscribe from your plan, you'll lose access to your uploaded videos. However, the system will retain these videos indefinitely. You can regain access to your videos by resubscribing.

The Basic plan allows you to upload up to 100 videos. If you've uploaded more than 100 videos and downgrade to the Basic plan, you won't lose any of your uploaded videos. However, you won't be able to upload any more videos unless you upgrade your subscription to the Premium plan.

For more information, see FitVID on Demand: Subscription plans and fees.

FitVID on Demand subscriptions are priced by location. For example, if your business has two locations and you want to use the Basic plan, you would be paying $49 a month per location, or $98 a month.

All videos are uploaded to a single FitVID library accessible by all locations in your business, provided the uploaded videos have no viewing restrictions. However, if you’re on the Basic plan, there is a video upload limit of 100 videos per location.

When a video is uploaded, it only counts as one video towards your total no matter how many categories you assign it to. The only way for a video to count as more than one towards your total is if the same video was uploaded multiple times. If you’ve reached your limit, keep in mind that the Premium and Enterprise plans allow you to upload unlimited videos. For more information, see FitVID on Demand: Subscription plans and fees.

There are two types of attendance reports that can be used to track metrics for your FitVID videos: