To access the Door Access page in the Staff Back Office, click the App Drawer button 
then click View All > Setup > Integrations > Door Access.
Understanding Door Access
Door Access is powered by Brivo, a cloud-based access control solution that allows a business to grant or restrict physical access to their facilities. If your business uses or is planning to use Brivo, you’ll be able to enjoy seamless integration with WellnessLiving’s Staff Back Office.
This integration service is only available to customers with an existing Brivo account. Once your business has created an account with Brivo and has installed Brivo’s hardware at your facilities, you can then enable WellnessLiving’s Brivo integration through the Staff Back Office to connect your WellnessLiving account to your Brivo account.
Brivo integration is a paid subscription service offered by WellnessLiving. The current fee structure can be found on our pricing page under Add-Ons. It’s important to note that this fee is separate from the fees that Brivo will charge for a subscription to their software and installation of their hardware.
What can you do with Door Access?
The ability to control who can enter and exit your facilities is a must-have for some businesses. WellnessLiving’s integration with Brivo makes this process seamless from start to finish, making your door access worries a thing of the past.
Seamlessly integrate WellnessLiving client groups as access groups in Brivo – After creating a client group with Door Access settings enabled, you can then add clients or staff to the group and their data will be shared with Brivo for setting door access permissions.
Rely on Brivo’s hardware and software solutions – Brivo offers best in class hardware and software for managing door access requirements. With this integration, new businesses can jump-start their facility access requirements, enabling quick scale-ups.
Getting started with Door Access
Before you can get started with Door Access, there are a few steps to take care of before the integration is up and running:
Contact Brivo and open an account – WellnessLiving integrates with Brivo, but an existing Brivo account is required to enable the integration. For information on opening a Brivo account, pricing and subscription options, installation of hardware and software, troubleshooting, or any other Brivo-related questions, see the Brivo website or contact Brivo.
Purchase a Brivo subscription – Brivo will provide you with the subscription that’s right for your business. Note that this subscription is separate from your WellnessLiving subscriptions.
Install Brivo’s hardware and software at your locations – Once your Brivo hardware is installed, Brivo or your Brivo installer will assist you with installing Brivo’s software suite and will provide you with the following five essential criteria:
API Key
Client ID
Client Secret
Username
Password
Write these down, they will be important in the next step.
Enable the Door Access integration in your Staff Back Office – Once you’re set up with Brivo, you’ll be able to purchase and enable WellnessLiving’s Brivo integration from your Staff Back Office. Keep in mind that WellnessLiving’s Brivo integration is a part of your WellnessLiving subscription and entirely separate from your account with Brivo.
Key tips
Customer support
All inquiries related to Brivo’s products and your Brivo account are handled through Brivo’s customer support, including billing, subscription, and cancellation inquiries.
Making changes on both platforms
When using Brivo integration, ensure that all changes you make to clients are done on WellnessLiving first. Changes made to client data on Brivo’s software aren’t reflected in WellnessLiving. For example, if you delete a client or client group in Brivo, it won’t be deleted in WellnessLiving, which can lead to errors.
Sychnronization
It can take up to 24 hours to synchronize changes done on WellnessLiving with Brivo’s backend. This means that it may take clients up to 24 hours to have door access after being added to Brivo.