Each staff member has their own Alert Center where they can find updates about activity at their business. Staff members can choose which alerts they want to receive, and whether a notification sound will play when they receive one.
Note: The Receive in-app alerts staff role permission is required to receive alerts.
Manage Alert Center settings
To manage your Alert Center settings on the Staff Back Office, follow these steps:
Open the Alert manager using one of these methods:
Click the App Drawer
then click View All > My Alerts or Setup > Staff > My Alerts.Click the App Drawer
then click Setup > Staff > My Alerts.
Next to each alert type there will be a Receive and Sound option.
The Receive option determines which alerts you will receive. Select Alerts for all staff, Alerts for me, or No alerts.
The Sound option determines if a sound will play when you receive an alert. Set the option to ON to play a sound when a new alert of that type comes in. Your settings are saved automatically.
View alerts
Desktop – Staff Back Office
To view alerts from the Staff Back Office, complete the following:
In the Top Nav Bar, click My Alerts. If you have unread alerts, a number will appear here indicating how many.
Click any alert in the list to view the page related to the alert.
Click View more to expand the list.
Mobile - Elevate Staff App
To view alerts from the Elevate Staff App, complete the following:
Tap the Alerts tab. Unread alerts will be indicated here with a blue dot.
After opening the Alerts tab, all unread alerts will be marked as read. Both read and unread alerts are automatically removed from the Alerts tab after seven days,
If you don’t have the app open, a push notification for the alert will appear on your screen. Tap the alert to open the app page related to the alert.
Tap any alert in the list to view the app page related to the alert.