As a client, you can use a business’s Self Check-In Kiosk or Check-In App to check yourself in to services or gym visits before a session begins. Once you’ve checked yourself in, you’re automatically marked as Attended on attendance lists and reports.
To give you access to this functionality, the business must have their self check-in policies enabled, and have the kiosk or app available for your use at a dedicated terminal or on a tablet. The Check-In App must be set to Check-in mode as well. For information about using the app in Attendance mode, see Check in using the Attendance Kiosk or Attendance mode in the Check-In App.
If the business has a compatible barcode scanner connected to the device used, you can scan in using the barcode displayed on your Achieve Client App.
Key tips before you begin
After another client checks in, there will be a short delay as the kiosk refreshes itself before the next client can check in.
If gym visits are offered at the business and you’ve booked a service, both options will appear on the check-in screen. You must check in to the appropriate service you’re attending.
Check in with the Self Check-In Kiosk or Check-In App
To check in to a service or gym visit using the Self Check-In Kiosk or Check-In App, complete the following:
Enter your information.
If you’re checking in using a barcode:
Open and sign in to the Achieve Client App, then tap My Profile.
Scan the barcode on the screen.
If you don’t see a barcode, contact a staff member to assign you a Client ID.
If you’re checking in using a key tag:
Scan your key tag.
If you’re checking in manually:
Enter your information in the Client ID, Email, or Phone number field. Depending on the number of applicable check-in options set up by the business, you might be limited to one or two check-in options.
Click or tap Check in.
If multiple family members are associated with the credentials entered, select the client profile you want to check in to a service.
Locate the service you want to check in to and click or tap Check in.
Check in successful: Depending on the business’s settings, either a message or a confirmation page will appear. If the confirmation page appears, it will display relevant information about the service, your account, and the Purchase Option used to attend the service, if applicable.
Check in unsuccessful: The reason your check-in was unsuccessful will be displayed. Clients can’t check in to a service if they don’t have the applicable Purchase Option for the service, they have any unpaid fees, self-check in isn’t allowed for the service, or the service requires staff approval and isn’t yet approved.
Click or tap Check in to another service to check in to a different service, or I’m done to return to the main check-in screen.