To access the SMS History Report, click the App Drawer button then click View All > Reports > Marketing > SMS History.

The SMS History Report is a marketing report that provides an overview of all SMS messages sent to clients during the selected date range. The summary cards at the top of the page provide an overview of the key information in the report.

Note: Businesses that use SMS notifications are charged monthly for the SMS messages they send between 12:00 a.m. EST on the first day of month and 11:59 p.m. EST on the last day of the month.

Summary cards in the SMS History Report

Summary card	Description
Total Delivered	The total number of SMS messages sent or received during the selected date range.
Inbound	The total number of SMS messages received during the selected date range.
Outbound	The total amount of SMS messages sent during the selected date range.
Failed	The total number of SMS messages that failed to be sent during the selected date range.
Undelivered	The total number of SMS messages that were undelivered during the selected date range
Marketing	The total number of marketing SMS messages that were delivered during the selected date range.
Transactional	The total number of transactional SMS messages that were delivered during the selected date range.

Headings in the SMS History Report

Heading	Description
SMS Type	The type of SMS message that was sent.
Sent	The date and time that the SMS message was sent.
Sender	The staff member or client who sent the SMS message. If the SMS message was automated by the system, the sender will be listed as Automated.
Receiver	The staff member or client who received the message. Client info is displayed for each client. Click their name or any of the available icons to jump to their client profile.
Status	The status of the SMS message. The possible SMS statuses are: Unopened The message was delivered and not opened. Sent The message was delivered. Scheduled The message was scheduled through QUICK contact to be sent at a future date. Hovering over the badge will display the date and time when the message is scheduled to be sent. Failed The message failed to send. Hover over the status to view the reason for failure. Undelivered The message failed to be sent due to errors with the mobile carrier or destination. This may occur if the number is blocked by the mobile carrier due to carrier filtering, blocked by the recipient, or if the recipient’s phone was turned off.
Channel	Shows if the message was Inbound or Outbound.
Resend	Click the icon in this column to resend the SMS message to the client’s associated mobile phone number.
Body	Click the icon in this column to expand a preview of the SMS message that was sent to the client.

Advanced filters in the SMS History Report

Filter	Description
Notification type	Determines which SMS messages to include in the report based on which notification type was sent. Only one selection can be made at a time.
SMS Status	Determines which SMS messages to include in the report based on their delivery status.
SMS Channel	Determines which SMS messages to include in the report based on whether they were inbound or outbound.
Contact Type	Determines which SMS messages to include in the report based on which contact types were used.