You can set IP restrictions to allow staff to sign in only from approved devices and locations, preventing access from unauthorized devices like personal computers.
Key tips before you begin
If IP restrictions are enabled, staff members won’t able to sign in to the Elevate Staff App.
If IP restrictions are enabled, staff signing in from an unapproved IP will be redirected to the Client Portal. An error message will notify them that their IP address is unapproved if they attempt to sign in as staff.
Set IP restrictions
To set IP restrictions, follow these steps:
Click the App Drawer button then click View All > Setup > Business > Business Policies > Security.
Set the Restrict staff member access by IP address option to ON.
Under IP Address, enter the IP address you are approving.
Under Staff Roles, select the staff roles that will be granted access from this IP address.
To approve additional IP addresses, click the Add another IP address button to add a new line for each IP address, then enter the IP address for each line.
To remove an IP address, click the Delete IP address button.
Click Save.