You can reset your clients’ rewards points from the leaderboard. When resetting clients’ rewards points, you can reset all rewards points, rewards points that have been earned during a specific contest, or rewards points that have been earned during a specific date range.
Caution: Resetting rewards points for a contest or date range will remove all points earned during that period. This will affect the leaderboard and any contests that occur during the same date range.
Reset rewards points for all clients
To reset rewards points for all clients, complete the following:
Click the App Drawer button
then click View All > Rewards > Leaderboard.
Under VIEW CONTEST, in the list:
To reset all rewards points, select All-Time Leaderboard.
To reset rewards points for a specific contest, select the contest.
To reset rewards points for a specific period of time, under FILTER BY DATE, select a start date and an end date, then click GO.
Choose one of the following options:
Click Reset All-Time Earned Points. This may result in negative point balances for clients who have previously redeemed rewards points.
Click Reset Current Available Points. This results in point balances of 0, even if prizes were previously redeemed.
In the confirmation popup, click Reset.