Collections is a feature in WellnessLiving that simplifies the recovery of overdue payments from your clients.
Collections connects your business with Aldous & Associates, a law firm specializing in payment recovery for fitness industry businesses. Each month, a record of your clients with overdue payments is automatically sent to Aldous, and their team works on recovering the payments for you.
After you begin the setup process for Collections, an Aldous representative will reach out to you to discuss terms and provide you with agreements to sign. The feature is fully enabled once you have returned the signed agreements to Aldous.
Key tips before you begin
Collections is only available to US businesses.
Clients with long overdue payments from before Collections was enabled will be marked as Long Overdue in the Balance Due Report but won't be sent to collections. For details on sending them to collections, see Reviewing your clients in collections.
Enable collections
To enable Collections, follow these steps:
Click the App Drawer button
then click View All > Collections.Click Get Started to send an automated email notifying Aldous that you want to set up Collections.
A representative from Aldous will contact you within the next three business days. This agent will review the details of the collection service and send you electronic agreements that you will need to sign.
Sign any required documents and send them back to Aldous.
Once Aldous has received the signed documents, the Collections feature will be enabled.