WellnessLiving’s Message Center helps you keep in contact with your clients by allowing them to respond to your business’s automated SMS messages to ask questions, leave feedback, and confirm or cancel their appointments or wait list promotions. Message Center is currently available in the US, Canada, UK, and Australia.
Note: Enabling Message Center will also reset your Appointment Reminder and Wait-List Promotion SMS templates to include instructions for responding to your SMS messages. Any customizations you have previously made to these templates will be removed. To modify these templates, see Customizing automated notifications.
All US businesses that use WellnessLiving’s SMS services must sign up for A2P 10DLC (Application-to-Person 10-Digit Long Code) messaging. Registering for A2P 10DLC makes your SMS messages less likely be marked as spam messages or blocked by your clients’ mobile carriers, increasing the delivery rate.
To learn more about A2P 10DLC, see FAQ: A2P 10DLC messaging system and What is A2P 10DLC in the Twilio Help Center.
Enable Message Center (US Businesses)
To enable Message Centre for your US business, you’ll need to first Enroll for A2P 10DLC, then come back to choose a Message Center plan when your application is approved.
Resister for A2P 10DLC
To register for A2P 10DLC for your US business:
Click the App Drawer
then click View All > Setup > Business > SMS Settings > A2P Status.Under A2P Settings, click Opt in to SMS to subscribe to WellnessLiving SMS services.
Under A2P Registration Form, select a registration plan that fits your needs. This fee is separate from your Message Center subscription.
For detailed instructions and descriptions of plan options, see Enrolling for A2P 10DLC.
Under BUSINESS INFORMATION, complete all the required fields. For more information, see SMS settings.
Ensure your business information is entered exactly as shown in your tax documents (e.g. W2, W9, and CP575)
Click Submit application. Once submitted, you can review your application, but you won’t be able to modify the details.
Once your application is approved:
The long-code phone number allocated to your business will be displayed. You can use this number to send all your SMS messages from WellnessLiving.
Your phone number will be displayed on the Settings page when using Message Center.
Subscription fees will be billed to your account.
Choose your Message Center plan
Once your A2P application has been approved, here’s how to select your Message Center plan:
Click the App Drawer
> View All > Messages.In the popup, click View Plans. Select the Message Center subscription plan that is right for you and click GET STARTED. Click Confirm in the popup to continue.
Under Area code, enter your 3-digit area code and click Generate.
If you receive the error message The phone number is not available, please enter a different local area code or contact WellnessLiving support for further assistance.
Select a phone number from the available options to enable sending and receiving SMS messages with your clients.
Click on Save to enable Message Center. Once enabled, navigate to the Messages tab to start a conversation with your clients.
Enable Message Center (Non-US Businesses)
Enable Message Centre for your business:
Click the App Drawer > View All > Messages.
In the popup, click View Plans. Select the Message Center subscription plan that is right for you and click GET STARTED. Click Confirm in the popup to continue.
Under Area code, enter your 3-digit area code and click Generate.
If you receive the error message The phone number is not available, please enter a different local area code or contact WellnessLiving support for further assistance.
Businesses based in the British Isles may use a UK area code to generate and select a phone number for Message Center.
Some regions, including Australia, require you to submit a regulatory application for Message Center before you can generate a new phone number.
Select a phone number from the available options to enable sending and receiving SMS messages with your clients.
Click on Save to enable Message Center. Once enabled, navigate to the Messages tab to start a conversation with your clients.
Change the phone number
Change the phone number used for Message Center:
Click the App Drawer > View All > Messages.
Under Settings, click Change number
US businesses who wish to change their phone number may do so without resubmitting an A2P 10DLC application.
Under Area code, enter your 3-digit area code and click Generate.
Select a phone number from the available options to enable sending and receiving SMS messages with your clients. Click Save.
Warning: Changing the phone number used for Message Center will make your previous number available for use for other businesses. Any future responses that are sent from this number will no longer be associated with your business.