WellnessLiving’s Message Center helps you keep in contact with your clients by allowing them to respond to your business’s automated SMS messages to ask questions, leave feedback, and confirm or cancel their appointments or wait list promotions.
Enable Message Center
Enable Message Centre for your business:
Click the App Drawer
> View All > Messages.Select the Message Center subscription plan that is right for you and click GET STARTED.
Under Area code, enter your 3-digit area code and click Generate.
If you receive the error message The phone number is not available, please enter a different local area code or contact WellnessLiving support for further assistance.
All US businesses that use WellnessLiving SMS services for the A2P 10DLC messaging system.
Businesses based in the British Isles may use a UK area code to generate and select a phone number for Message Center.
Some regions, including Australia, require you to submit a regulatory application for Message Center before you can generate a new phone number.
Select a phone number from the available options to enable sending and receiving SMS messages with your clients.
Click on Save to enable Message Center. Once enabled, navigate to the Messages tab to start a conversation with your clients.
Enabling Message Center will also reset your Appointment Reminder and Wait-List Promotion SMS templates to include instructions for responding to your SMS messages. Any customizations you have previously made to these templates will be removed. To modify these templates, see Customizing automated notifications.
Change the phone number
Change the phone number used for Message Center:
Click the App Drawer
> View All > Messages.Under Settings, click Change number
Under Area code, enter your 3-digit area code and click Generate.
Select a phone number from the available options to enable sending and receiving SMS messages with your clients. Click Save.
Warning: Changing the phone number used for Message Center will make your previous number available for use for other businesses. Any future responses that are sent from this number will no longer be associated with your business.