The Collections feature is an integration between Aldous & Associates and WellnessLiving. With this service, clients with overdue payments beyond your business’s grace period are sent to Aldous & Associates for payment recovery. Aldous will contact these clients to work on collecting their overdue payments.

Clients with overdue payments beyond your business’s grace period are sent to collections on the seventh of every month. The default grace period is 90 days, but you can adjust to 60 or 120 days by contacting the Billing Team to change your Collection settings.

Clients in collections can make their payments either through Aldous or directly to your business. The payments will be displayed differently in WellnessLiving reports depending on the method chosen.

When a client makes a payment through Aldous, the payment amount, minus Aldous’s fee, is sent to your business. The payment is displayed on the Collection Resolution through Agency Report and credited to the client’s account balance. It is also included in various sales reports, showing details such as the date of payment, payment method, and the note "Account credited due to payment through collections."

Clients can pay directly to your business via the Client Portal, Achieve Client App, or in person. After receipt, the payment is displayed on the Collection Resolution through Direct Payment Report and credited to the client's account balance. It also appears in the Sales Summary by Revenue Category Report and other sales reports with similar details as payments through Aldous.

Payments are directly reported to Aldous through our back-end integration, so they will no longer be reaching out to your clients at this point.

Whether the client pays through Aldous or directly to your business, a 40% fee is automatically deducted from the payment. This fee is included in the total for the Collection Expense column on the Sales Summary by Revenue Category Report and displayed as an expense in various reports, reducing the total net sales.

Payments made through Collections are displayed in the Collection Resolution through Agency Report or Direct Payment Report, as well as the Purchases page and Transactions page of the client profile. They are also included in the Sales Summary by Revenue Category Report, All Sales Report, and Sales Details by Location Report (for Enterprise customers).

Payments through Aldous are shown with details such as the payment date, amount, and payment method. They are categorized under Collections Payment in reports. The Amount, Subtotal, and other relevant columns display the payment details, and the Point of Sale column will show Paid through collections.

Yes, you can customize the grace period for overdue payments by contacting WellnessLiving Billing Team. The default grace period is 90 days. If you have any questions about how changing the grace period to 60 or 120 days would affect your collections, contact Aldous.

Aldous’s fee is included as an expense in the Collection Expense revenue category in sales reports. This can be visible in any report that specifies revenue categories, such as All Sales, Batch Reconciliation, Sales Summary by Revenue Category, Sales Details by Revenue Summary, and others. This fee reduces the total net sales for the period and is displayed as a negative amount in the relevant reports.

Aldous's fee is displayed with the payment date, revenue category as Collection Expense, and as a negative amount in the Amount, Subtotal, Total Net Sales, and Total Amount columns. Custom tax columns and the Payment Method and Payment Status columns will be blank for the relevant entries.

WellnessLiving differentiates payments by showing them on separate reports. Payments made through Aldous are shown on the Collection Resolution through Agency Report, while payment made directly to your business are shown on the Collection Resolution through Direct Payment Report. Additionally, notes and specific columns in other relevant reports and pages indicate whether the payment was made through Aldous or directly.

There is a fee of $10 per location per month.  This fee covers showing you who is available to go to collections, automatically sending accounts to Aldous for collections, updating payments made to Aldous in WellnessLiving, and reporting to Aldous payments made in club. 

Aldous also charges 40% of any collection payments to cover their costs of letters, call center, emails, reporting on credit, and other incurred expenses.  This pricing model is set so if clients aren’t paying, Aldous doesn't make money.  If you have members regularly hitting 90 days past due and going to collections, your revenue will far outweigh the integration and collection costs.  It will generate revenue where people were not previously paying.