The Do Not Disturb feature lets you disable automated notifications for a specified period of time. You can set Do Not Disturb periods for automated marketing, client notifications, and staff notifications.
Key tips before you begin
Key tips before you begin
Any notifications that would be sent out during a Do Not Disturb period are delayed until the period is over. For example, if you add a class during a Do Not Disturb period, the class announcement email appears in the client’s Contact History with a Pending status. Once the Do Not Disturb period ends, the email is sent automatically, its status updates to Unopened, and the timestamp reflects when it was generated.
Adjusting the hours of a Do Not Disturb period, or disabling it entirely, will have no effect on notifications that are already Pending. Pending notifications will be held until the scheduled time from the previous Do Not Disturb period.
Do Not Disturb periods are automatically converted to each client’s local time zone. For example, if you have clients in the EST and PST time zones and you set a Do Not Disturb period to start at 11:00 pm, it will start at 11:00 pm EST for clients in the EST time zone and at 11:00 pm PST for clients in the PST time zone.
A client’s local time zone is defined on their client profile if business policy settings allow it. Otherwise, it is defined as the time zone set for their home location.
Welcome notifications and Password Reset Request notifications are still sent to clients during Do Not Disturb periods for client notifications.
If there are a large number of pending emails after the Do Not Disturb period ends, it may take a longer amount of time for all the pending emails to be sent.
Enable a Do Not Disturb period
Enable a Do Not Disturb period
To enable a Do Not Disturb period, follow these steps:
Click the App Drawer button
then click View All > Setup > Notifications > Do Not Disturb.On the Do Not Disturb page, set the appropriate notification category option to ON.
Select the times at which the Do Not Disturb period will begin and end. You can select times from dropdown lists in the From and to fields, or you can enter custom times.
Click Save.
Disable a Do Not Disturb period
Disable a Do Not Disturb period
To disable a Do Not Disturb period, follow these steps:
Click the App Drawer button
then click View All > Setup > Notifications > Do Not Disturb.On the Do Not Disturb page, set the appropriate notification category option to OFF.
Click Save.