This article contains descriptions of each of the types of pay rates you can choose when setting up your staff members’ pay rates.

Types of pay rates

Type	Description
Session rate	This pay rate is based on the service offered. When a staff member leads a service, the staff member is paid a set amount for that service. Note: If a staff member is paid with a session rate for an appointment with multiple attendees, the system will divide the rate for each attendee. For example, if the session rate is $20, and two clients attend the session, the staff member will receive $10 per client. To avoid confusion and ensure that staff members receive the intended amount for appointments with multiple attendees, we recommend using a client rate for these services. Additional options for this pay rate include: Enable bonus — When you select this option, the staff member will receive a bonus for each additional client above the set threshold who attends the session. When clients exceed [x] Bonus per client [y] — This option appears when you select Enable bonus. Enter the number of clients which will act as the threshold for this bonus and then enter the dollar amount of the bonus. When the attendance for this service exceeds the threshold number, the staff member will receive the bonus you set for each additional client. Include no-shows — When you select this option, the staff member will be paid for clients who booked the session but didn’t attend. Include no-shows in bonus calculations — This option appears when you select Enable bonus and Include no-shows. When selected, the staff member will receive a bonus for each additional client above the threshold set under When clients exceed [x] Bonus per client [y], including clients who booked the session but didn’t attend. Include late cancels — When you select this option, the staff member will be paid for clients who booked the session but then canceled after the cancellation deadline. Include late cancels in bonus calculations — This option appears when you select Enable bonus and Include late cancels. When selected, the staff member will receive a bonus for each additional client above the threshold set under When clients exceed [x] Bonus per client [y], including clients who booked the session but then canceled after the cancellation deadline. Set as default service rate – When selected, this pay rate will be used as the default for all services. Set base rate for an empty session — When you select this option, specify a flat rate that will be paid to the staff member if no clients attend the session. Set pay rate cap — When you select this option, specify the maximum amount to pay the staff member for the service. Exclude unpaid sessions from compensation — When you select this option, the staff member will only receive compensation for clients who have paid for the session.
Client rate	This pay rate is based on the number of clients who attend a class or appointment the staff member leads. Additional options for this rate include: Add base rate per session — When you select this option, specify the additional amount to pay the staff member for leading the session regardless of the number of clients who attend. Enable bonus — When you select this option, the staff member will receive a bonus for each additional client above the set threshold who attends the session. When clients exceed [x] Bonus per client [y] — This option appears when you select Enable bonus. Enter the number of clients which will act as the threshold for this bonus and then enter the dollar amount of the bonus. When the attendance for this session exceeds the threshold number, the staff member will receive the bonus you set for each additional client. Include no-shows — When you select this option, the staff member will be paid for clients that booked the session but didn’t attend. Include no-shows in bonus calculations — This option appears when you select Enable bonus and Include no-shows. When you select this option, the staff member will receive a bonus for each additional client above the threshold set under When clients exceed [x] Bonus per client [y], including clients who booked the session but didn’t attend. Include late cancels — When you select this option, the staff member will be paid for clients that booked but then canceled after the cancellation deadline. Include late cancels in bonus calculations — This option appears when you select Enable bonus and Include late cancels. When you select this option, the staff member will receive a bonus for each additional client above the threshold set under When clients exceed [x] Bonus per client [y], including clients who booked the session but then canceled after the cancellation deadline. Set as default service rate – When selected, this pay rate will be used as the default for all services. Set base rate for an empty session — When you select this option, specify a flat rate that will be paid to the staff member if no clients attend the session. Set pay rate cap — When you select this option, set the maximum amount to pay the staff member for the session. Exclude unpaid sessions from compensation — When you select this option, the staff member will only receive compensation for clients who have paid for the session.
Tiered client rate	When a staff member leads a class or appointment, the staff member is paid a set amount for each client who attends up to the first tier, another set amount for each client who attends up to the next tier, and so on. For example, the staff member could be paid $10 for each client up to 5 clients, and then $15 for each additional client up to 10 clients. Additional options for this rate include: Add base rate per session — When selected, specify the additional amount to pay the staff member for leading the session regardless of the number of attending clients. Include no shows — When selected, the staff member will be paid for clients that booked the session but did not attend. Include late cancels — When selected, the staff member will be paid for clients that booked but then canceled after the cancellation deadline. Set as default service rate – When selected, this pay rate will be used as the default for all services. Set base rate for an empty session — When selected, specify a flat rate that will be paid to the staff member if no clients attend the session. Set pay rate cap — When selected, specify the maximum amount to pay the staff member for the session. Exclude unpaid sessions from compensation — When selected, the staff member will only receive compensation for clients who have paid for the session. Note: If the number of clients who attend a service exceeds the number of specified clients for the tiered per client rate, the staff member will be paid $0 for each additional client. For example, if your pay rate is set up to pay $10 per client for 0-9 attendees, and 10 clients join the session, the staff member will be paid $10 for the first nine clients and $0 for the tenth. To ensure your staff members are always paid as expected, be sure to include an option that exceeds the maximum capacity of your services.
Hourly rate	This pay rate is an hourly rate for staff members and is used to calculate pay based on the length of time for individual classes, events, or appointments, or when clocking in using the time clock. Multiple hourly rates can be set up and configured for the different tasks each of your staff members perform at your locations. For example, you can set up a Front Desk hourly rate of $15/hour and a Social Media Manager hourly rate of $20/hr. Options for this pay rate include: Pay rate name – The name of the pay rate. The name should reflect the duties of the staff member who will be using it. For example, naming an hourly rate for personal trainers “Training rate.” Hourly rate – The amount per hour staff members will earn with this rate. Set as default hourly rate – When selected, this hourly rate will be chosen by default unless changed by a staff member when clocking in. Set as default service rate – When selected, this pay rate will be used as the default for all services. Set pay rate cap — When selected, specify the maximum amount to pay a staff member for an individual service. This cap will only apply to a class, event, or appointment session and won’t affect staff pay calculated using the time clock. If a cap is set, the staff member will be paid the cap amount per service. If the Use time clock to calculate staff pay option is enabled and the staff member is clocked in during their scheduled service, they’ll be paid the cap per service as well as their hourly rate for the time clock entry. For example, a staff member has an hourly pay rate of $20/hour. If a cap is set at $10, the staff member will be paid $10 per service. If the staff member is clocked in for 7 hours, they’ll be paid $140 for the time clock entry, and $10 for each service they provide. If a cap isn’t set and the staff member isn’t clocked in, they’ll be paid their hourly rate for the duration of each service they provide. Use time clock to calculate staff pay — When selected, the time clock will be used to calculate payment for a staff member. A staff member can clock in and out through the user menu or through the Elevate Staff App. The system will report the time during which a staff member was clocked in and use it to calculate their pay. Pay rates using the time clock are accurate to the minute. For example, if a staff member clocked in for 46 minutes and their pay rate is $20/hour, they will be paid $15.33. Set pay rate cap per day — When selected, specify the maximum amount per day to pay the staff member. This cap will only apply to pay accrued using the time clock. For example, if a cap per day is set at $80 and a staff member with a pay rate of $20/hour clocks in for five hours, they’ll be paid $80. Note: If the option Use time clock to calculate staff pay is selected after the pay rate has already been set up and you want to retroactively apply this setting to hours that a staff member has already worked, you must manually adjust appropriate time clock entries to use this pay rate. For more information about changing the pay rate of a time clock entry, see Managing the Time Clock.
Commission rate	The staff member is paid a percentage commission or a flat (dollar amount) commission that can be applied when the staff member hosts a service session or makes a sale in the store. The options for this pay rate include: Apply this commission for sales in the store – When selected, staff members will receive this commission when they sell products or Purchase Options through the store if staff commission at checkout is enabled. Commission for store sales can either be applied manually by a staff member or can be configured to occur automatically for specific products and Purchase Options. Set as default service rate – When selected, this pay rate will be used as the default for all services. Set as default commission rate – This option appears when the Apply this commission for sales in the store option is set to ON. When selected, this pay rate will be used as the default commission rate for store sales, unless you opt to use a different commission rate at the time of sale, or in the case of automatic commissions, in the advanced settings for the Purchase Option or product. Include no-shows – When selected, the staff member will be paid for clients that booked the session but didn’t attend. Include late cancels – When selected, the staff member will receive commission for clients that booked a service but then canceled after the cancelation deadline. Set pay rate cap – When selected, specify the maximum amount to pay the staff member. Notes The commission amount depends on the final price of the product, Purchase Option, or service session. For discounted prices, the commission depends on whether the commission rate is a percentage or a flat amount: If it’s a percentage, the staff member will receive a percentage of the discounted price. If it’s a flat amount, the staff member will receive the amount you set. If the amount you set exceeds the amount of the discounted price, they’ll receive an amount equal to the discounted price. For sales with split commission, each selected staff member will receive 50% of their commission rate. For example, on a $120 sale split between Staff Member A who has a 10% commission rate and Staff Member B who has a 5% commission rate, Staff Member A will receive $6 and Staff Member B will receive $3. Alternatively, if the sale is split between Staff Member A who has a flat $10 commission rate and Staff Member B who has a 10% commission rate, Staff Member A will receive $5, while Staff Member B receives $6.
Tiered group rate	For this pay rate, the staff member is paid a set amount based on the total number of clients attending a class or appointment. For example, the staff member could be paid $50 for a session with 1–5 clients, $75 for a session with 6–10 clients, and $100 for a session with 11 –15 clients. Additional options for this rate include: Add base rate per session — When selected, specify the additional amount to pay the staff member for leading the session regardless of the number of attending clients. Include no shows — When selected, the staff member will be paid for clients that booked the session but didn’t attend. Include late cancels — When selected, the staff member will be paid for clients that booked but then canceled after the cancellation deadline. Set base rate for an empty session — When selected, specify a flat rate that will be paid to the staff member if no clients attend the session. Set pay rate cap — When selected, specify the maximum amount to pay the staff member for the session. Exclude unpaid sessions from compensation — When selected, the staff member will only receive compensation for clients who have paid for the session. Note: If the number of clients who attend a service exceeds the number of specified clients for the tiered group rate, the pay rate will be $0. For example, if your pay rate is set up to pay $100 for 0 –9 attendees, and 10 clients join the session, the staff member will be paid $0. To ensure your staff members are always paid as expected, be sure to include an option that exceeds the maximum capacity of your services.