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Client Icons

Updated over 2 weeks ago

Client Icons

Client icons appear in key areas of WellnessLiving where client details are displayed, giving you quick insights into a client’s status, history, and any actions that may be needed. These icons let you see important information—like unpaid visits, unsigned forms, or account alerts—at a glance.

Client icon meanings and actions

As you navigate the software, client names are often displayed alongside key details like profile picture, ID, phone number, and email address. Many of these details are paired with client icons that provide quick insights into the client’s status.

  • Click an icon to open the relevant section of the software, where you can view full details or take action.

  • Hover over an icon to see a tooltip with more information or any required actions.

Other icons that may appear alongside client names include attendance icons and customizable client type icons.

Here’s an overview of the client icons and what each one represents:

Milestones

Milestone icons are visible on the day the client hits predefined visit milestones. Use client groups to display icons continuously as clients progress through each milestone—not just on the day they achieve it.

Visit milestones icons represent 1, 5, 10, 25, 50, 100, 250, 500, 1000+ total visits.

Client groups and client types

The client belongs to the client group or client type indicated by the icon. The shape, color, and monogram will vary depending on how you’ve set up your client segmentation.

Account balance

You’ll see a dollar amount when the client has a credit or an outstanding balance.

  • A green dollar amount is a credit on their account.

  • A red dollar amount is their outstanding balance.

Flagged profile

The client’s profile has been flagged, preventing them from booking services or making purchases.

Client alert

The client has a note on their profile.

The client has a medium priority note on their profile.

The client has a high priority note on their profile.

Unsigned waiver

The client hasn’t signed your online waiver.

Unsigned contract

The client has not signed the contract required for one of their Purchase Options.

Incomplete form

The client hasn’t completed one or more required forms.

Unpaid visits

Displays the number of unpaid visits the client has.

Indicates the client has over 99 unpaid visits.

Task to do

The client has a task on their profile to complete.

Birthday

Today is the client's birthday.

Vaccination status

Displays the vaccination status of the client such as:

  • Fully vaccinated

  • Partially vaccinated

  • Not vaccinated

  • Unknown

You can modify a client’s vaccination status from their client profile.

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