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Tips
Updated over 6 months ago

To access tips, click the App Drawer , then click Setup > Store Configuration > Store Settings

Understanding tips

You can allow tips (or gratuities) to be added to the sales of your services and products.

Key features of tips

Tipping offers your clients a way to show their gratitude for your staff members, Tips can be added in your WellnessLiving business in three ways:

  • During checkout – Add a Tip field that appears in a client’s cart during checkout.

  • From a booked appointment – Add a tip to a booked appointment from the schedule.

  • While using a chip and PIN terminal – Add a prompt for a tip on a registered chip and PIN terminal.

Getting started with tips

Before your clients start tipping, follow these steps:

  1. Enable tips – Use the Staff Back Office of WellnessLiving to enable tips. For more information, see Setting up tips for staff members. Adding a tip to an appointment, and see Tips in Store settings.

  2. Start tipping – Once everything is set up, clients can leave a tip.

Key tips

  • Tipping on a chip and PIN terminal

    • You can add a prompt for a tip on a registered chip and PIN terminal. To allow this option, you must have the Accept gratuity at checkout option set to ON. For more information, see Tips in Store settings.

    • Chip and PIN terminals are only available to US customers who use Paragon as a merchant processor.

  • Predefined tips

    • You can add predefined tip options and the No Tip button for clients to choose from when booking and paying for an appointment.

      • These options only appear when booking and paying for an appointment for a client on the Elevate Staff App.

    • The setting options for predefined tips, the No Tip button, and requiring a client signature when leaving a tip are only available if tips are enable.

  • Handling tips

    • More than one method for leaving a tip can be enabled. Ensure your staff members are aware of how you want tips to be handled in your business to avoid prompting a client for tips multiple times.

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