To access tips, click the App Drawer , then click Setup > Store Configuration > Store Settings
Understanding tips
You can allow tips (or gratuities) to be added to the sales of your services and products.
Key features of tips
Tipping offers your clients a way to show their gratitude for your staff members, Tips can be added in your WellnessLiving business in three ways:
During checkout – Add a Tip field that appears in a client’s cart during checkout.
From a booked appointment – Add a tip to a booked appointment from the schedule.
While using a chip and PIN terminal – Add a prompt for a tip on a registered chip and PIN terminal.
Getting started with tips
Before your clients start tipping, follow these steps:
Enable tips – Use the Staff Back Office of WellnessLiving to enable tips. For more information, see Setting up tips for staff members. Adding a tip to an appointment, and see Tips in Store settings.
Start tipping – Once everything is set up, clients can leave a tip.
Key tips
Tipping on a chip and PIN terminal
You can add a prompt for a tip on a registered chip and PIN terminal. To allow this option, you must have the Accept gratuity at checkout option set to ON. For more information, see Tips in Store settings.
Chip and PIN terminals are only available to US customers who use Paragon as a merchant processor.
Predefined tips
You can add predefined tip options and the No Tip button for clients to choose from when booking and paying for an appointment.
These options only appear when booking and paying for an appointment for a client on the Elevate Staff App.
The setting options for predefined tips, the No Tip button, and requiring a client signature when leaving a tip are only available if tips are enable.
Handling tips
More than one method for leaving a tip can be enabled. Ensure your staff members are aware of how you want tips to be handled in your business to avoid prompting a client for tips multiple times.