Question
When you attempt to email clients, the emails are listed with a status of Failed with a reason of Blacklisted in your clients’ contact history and in your marketing reports. Why are emails failing to send?
Answer
There are two possible reasons why your emails may be appearing with a status of Failed with a reason of Blacklisted. To resolve the issue, follow the instructions below. If the issue persists after completing these steps, please contact WellnessLiving Support.
Your email address is blacklisted
Your email address is blacklisted
You may have been blacklisted for any of the following reasons:
An email was sent from your IP address to a spamtrap (an email address that is used to identify spam and spammers).
Your IP address is on a deny list, which is an internal list used by an email provider that contains several IP addresses that have been detected sending unsolicited emails.
If you’ve been blacklisted, we suggest changing your business email address. For more information, see Setting up your business email settings.
To avoid getting blacklisted again in the future, we recommend adding WellnessLiving as a trusted sender and adding [email protected] as a whitelisted email address in your email inbox. For more information, refer to your email provider’s help documentation.
Your client’s email is blacklisted
Your client’s email is blacklisted
If you see Blacklisted as the reason for a Failed status after updating your business email address, the issue may be caused by the client’s email address. To resolve the issue, change the client’s email address. For more information, see Changing a client’s email.