Question
When changing a client’s email address on their profile, you receive the error message: This email is already registered. Please sign in. Why does this message appear?
Answer
There are a couple possible reasons why the This email is already registered. Please sign in error message may appear. To resolve the issue, follow the instructions below. If the issue persists after completing these steps, please contact WellnessLiving Support.
A client is already registered at your business with the same email address, or a client has used the same email address to register a WellnessLiving account with another business
A client is already registered at your business with the same email address, or a client has used the same email address to register a WellnessLiving account with another business
To resolve this issue, use the search field to find the desired client and merge the duplicate profile. For more information, see Opening a client profile and Merging client information.
A family member who shares the email address is already registered at your business
A family member who shares the email address is already registered at your business
To resolve this issue, see Adding a family member.