If you forget your WellnessLiving password, you can reset it from the Staff Back Office or the Elevate Staff App.
From the Staff Back Office, you can also send a password reset email to other staff members and clients.
To keep your accounts and personal information safe, it’s important to set a strong password that contains at least eight characters, one lowercase character, one uppercase character, and one number. When you are changing or resetting your password, you'll be automatically logged out of WellnessLiving on other devices.
To learn how clients can change or reset their passwords, see Change or reset your password as a client.
Key tips before we begin
You can only reset your password up to two times every fifteen minutes. The password reset link will expire if it’s not used within 24 hours.
The password reset email is only visible in a client’s contact history if it was sent by a staff member.
Change your password
Desktop – Staff Back Office
You must be signed in to change your password. To change your password from the Staff Back Office, complete the following:
Click the profile icon on the top right, then click Profile.
On the side menu, click Profile Details.
Under Password, click Change password.
Under Current password, enter your current password.
Under New password, enter a new password. The password must contain at least eight characters with at least one lowercase letter, one uppercase letter, and one number.
Under Re-enter password, enter the new password again, then click Change password.
Mobile – Elevate Staff App
You must be signed in to change your password. To change your password from the Elevate Staff App, complete the following:
Tap the MORE tab.
Under PROFILE, tap Change Password.
Under Current Password, enter your current password.
Under New Password, enter your new password.
Under Retype Password, enter your new password again, then tap Confirm.
Reset your password
Desktop – Staff Back Office
To reset your password from the Staff Back Office, complete the following:
On the Sign In page, click Forgot password?
Under Email, enter the email address associated with your WellnessLiving account and click Submit. An email with instructions for resetting your password will be sent to the email address provided.
From your email inbox, open the Change Password email from WellnessLiving.
If you didn’t receive the email, make sure you entered the correct email address, check your spam or junk folder, and try again if necessary.
Click Reset Password.
The password reset link is active for seven days before it expires.
This link can only be used once. If you use it to reset your password, and then need to reset your password again, you’ll need a new password reset email.
Under New password, enter a new password. The password must contain at least eight characters with at least one lowercase letter, one uppercase letter, and one number.
Under Re-enter password, enter the new password again, then click Reset Password. If the password change is successful, you will be taken to the WellnessLiving website. You can now sign in using your new password.
Mobile – Elevate Staff App
To reset your password from the Elevate Staff App, complete the following:
On the Sign in page, tap Forgot password?
Under Email, enter the email address associated with your WellnessLiving account and tap Submit. An email with instructions for resetting your password will be sent to the email address provided.
From your email inbox, open the Change Password email from WellnessLiving.
If you didn’t receive the email, make sure you entered the correct email address, check your spam or junk folder, and try again if necessary.
Tap Reset Password.
The password reset link is active for seven days before it expires.
This link can only be used once. If you use it to reset your password, and then need to reset your password again, you’ll need a new password reset email.
Under New password, enter a new password. The password must contain at least eight characters with at least one lowercase letter, one uppercase letter, and one number.
Under Re-enter password, enter the new password again, then tap Reset Password. You can now sign in to the Elevate Staff App using your new password.