Question
A product appears on the Products page under Store Configuration but can’t be found in the store. Why doesn’t the product appear in the store?
Answer
This could occur if the product’s store categories aren’t selected, if there’s a purchase restriction placed on the product, or if Inventory Tracking is enabled and the product’s locations aren’t selected. To resolve the issue, follow the instructions below. If the issue persists after completing these steps, please contact WellnessLiving Support.
To review the product settings
Click the App Drawer button
, then click View All > Setup > Store Configurations > Products.
Click on the product that isn’t appearing in your store. You may have to browse the list, use the Search option, or filter the list to find the product.
Under Store Category, ensure the appropriate store categories are selected.
Under Advanced Settings, under Purchase Restrictions, ensure that Client can buy online and Available to all clients options are selected.
Under Inventory Tracking, if Track inventory is selected, check to make sure that the appropriate location is selected. This will affect the locations at which you can sell this product.
Click SAVE. The product should now be available in your store.