Understanding push notifications
A push notification is a message that’s automatically sent by the Achieve Client App or Elevate Staff App to alert a client or staff member via their mobile device. The notifications are “pushed” to the mobile device even when the app isn’t open. Push notifications are available to White Label App users.
Why use push notifications?
Swiftly send reminders to clients or staff.
Reduce your SMS expenses by sending in-app messages.
Provide more options for communication preferences.
What you can do with push notifications
Notify staff and clients of upcoming changes to a service or appointment.
Remind clients of their expiring membership and prompt them to renew.
Encourage clients to leave reviews after a service or appointment is complete.
Getting started with push notifications
You can enable push notifications for automated marketing campaigns or automated notifications that allow them. For more information, see Enabling or disabling automated marketing campaigns and Enabling or disabling automated notifications.
Key tips
Variables
You can use the same variables that are available for SMS messages to add customized details to your push notifications.
Signing in
Push notifications can only be sent if the user has signed in to the app at least once on their device.
If multiple clients share a device for the Achieve Client App, push notifications will be sent to the last signed-in client. This includes any family members linked to a client’s account.
To view a list of clients who have signed in to the Achieve Client App, click the App Drawer [img] > View All > Reports. In the menu, select the All Clients report and filter by Achieve Users > Yes.