Clients can change their passwords from the Client Web App, or reset their passwords from the Client Web App or the Achieve Client App.
To keep their accounts and personal information safe, it’s important to set a strong password that contains at least eight characters, one lowercase character, one upper case character, and one number. After changing or resetting their passwords, clients are automatically logged out from WellnessLiving on other devices.
To learn how staff members can change or reset their passwords, see Change or reset your password.
Key tips before we begin
You can only reset a password up to three times in 24 hours.
The password reset email is only visible in a client’s contact history if it was sent by a staff member.
Change your password
To change your password from the Client Web App, complete the following:
On the top menu, click My Profile, then click Edit Profile.
Under Password, click Change password.
Under Current password, enter your current password.
Under New password, enter a new password. The password must contain at least eight characters with at least one lowercase letter, one uppercase letter, and one number.
Under Re-enter password, enter the new password again, then click Save.
Reset your password
Desktop – Client Web App
To reset your password from the Client Web App, complete the following:
On the Sign in page, click Forgot your password?
Under Email, enter the email address associated with your WellnessLiving account and click Submit. An email with instructions for resetting your password will be sent to the email address provided.
From your email inbox, open the Change Password email from WellnessLiving.
If you didn’t receive the email, make sure you entered the correct email address, check your spam or junk folder, and try again if necessary.
Click Reset Password.
The password reset link is active for seven days before it expires.
This link can only be used once. If you use it to reset your password, and then need to reset your password again, you’ll need a new password reset email.
Under New password, enter a new password. The password must contain at least eight characters with at least one lowercase letter, one uppercase letter, and one number.
Under Re-enter password, enter the new password again, then click Reset Password.
Click Sign in to sign in to the Client Web App using your new password.
Mobile – Achieve Client App
To reset your password from the Achieve Client App, complete the following:
On the SIGN IN TO YOUR ACCOUNT page, click Forgot Your Password?
Under Email, enter the email address associated with your WellnessLiving account and tap Submit. An email with instructions for resetting your password will be sent to the email address provided.
From your email inbox, open the Change Password email from WellnessLiving.
If you didn’t receive the email, make sure you entered the correct email address, check your spam or junk folder, and try again if necessary.
Tap Reset Password.
The password reset link is active for seven days before it expires.
This link can only be used once. If you use it to reset your password, and then need to reset your password again, you’ll need a new password reset email.
Under New password, enter a new password. The password must contain at least eight characters with at least one lowercase letter, one uppercase letter, and one number.
Under Re-enter password, enter the new password again, then tap Reset Password. You can now log in using your new password.