Staff members can initiate a password reset for other staff members or clients. Staff members must have the Manage staff profiles and Manage client profiles staff role permissions enabled to initiate a password reset for another staff member or client, respectively.
If a client or staff member is signed in to WellnessLiving through the Client Web App, the Achieve Client App, or the Elevate Staff App when their password is reset, they will automatically be signed out.
To learn how to change your password as a staff member or a client, see Change or reset your password or Change or reset your password as a client.
Key tips before we begin
You can only reset a password up to three times in 24 hours.
The password reset link contained in a password reset email can only be used once.
The password reset link contained in a password reset email is active for seven days before it expires.
The password reset email is only visible in a client’s contact history if it was sent by a staff member.
Send a password reset email to a staff member
To send a password reset email to a staff member, complete the following:
Click the App Drawer button
then click View All > Setup > Staff > Staff Members.Click the staff member whose password you want to reset. You can use the Search option or filter the list to find the staff member.
In the General tab, under Current password, click RESET PASSWORD, then click Reset password in the confirmation popup. An email with instructions to reset the staff member’s password is sent to the staff member.
If the RESET PASSWORD option isn’t available, check your staff role permissions. You must have the permission Manage staff profiles enabled to reset the staff member’s password.
Send a password reset email to a client
To send a password reset email to a client, complete the following:
On the Top Nav Bar, click the Search button
then enter the client’s information and select the client from the list.On the side menu, click Overview.
Under CLIENT INFO, click the Action button
and select Send Password Reset email. An email with instructions to reset the client’s password is sent to the client. If the Reset password option isn’t available, check your staff role permissions. You must have the permission Manage client profiles enabled to reset the client’s password.